Customer Support Associate

We are looking for a dedicated and customer-focused individual to join our team. In this role, you will be responsible for managing customer interactions across live chat and email channels, ensuring a smooth and positive customer experience.You will handle incoming inquiries, create and manage customer support tickets, and resolve issues or complaints in a timely and professional manner. Building strong relationships with customers is key, and you will be expected to communicate clearly, provide accurate information, and maintain a high level of service at all times.Additionally, you will be responsible for handling customer concerns by offering appropriate solutions and alternatives within the given timeframes, while ensuring proper follow-up until full resolution. Adhering to company communication guidelines, procedures, and policies is essential in maintaining service quality and consistency.

This role also requires flexibility, as you may be assigned additional tasks or responsibilities by your superior when needed.

Your job responsibilities include:
a. Manage incoming live chat.
b. Create and record customer tickets.
c. Resolve customer issues and complaints promptly and professionally.
d. Build sustainable relationships and trust with customer accounts through open and interactive communication.
e. Provide accurate, valid, and complete information by using the right methods/tools.
f. Handle customer complaints via live chat and email, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
g. Follow communication procedures, guidelines, and policies.
h. Additional responsibilities as and when required by superior.

• Possess at least a Diploma or Bachelor’s Degree in any field 
• Have prior experience in customer service, live chat support, or a similar role 
• fresh graduates who have no experience are encouraged to apply
• Demonstrate excellent written and verbal communication skills in English (additional languages are a plus).
• Are able to handle customer inquiries and complaints in a professional, calm, and solution-oriented manner.
• Have strong problem-solving skills and the ability to think critically under pressure.
• Are comfortable using customer support tools, ticketing systems, and basic computer applications.
• Possess good time management skills and the ability to multitask in a fast-paced environment.
• Show a positive attitude, willingness to learn, and strong sense of responsibility.
• Are able to follow company policies, procedures, and communication guidelines consistently.
• Are willing to work flexible hours, including shifts, weekends, or public holidays (if required).

a. Competitive salary package based on experience and performance.

b. Opportunities for career growth and internal advancement.

c. Professional training and continuous learning opportunities.

d. Friendly and supportive working environment.

e. Annual leave, medical leave, and public holiday entitlement in accordance with company policy.

f. Exposure to a fast-growing and dynamic industry.