The Rookie account is an account type that suitable to use by newbie traders, which providing them with the opportunity to engage in trading with smaller volumes and minimal trading units (cent lots). This account features the smallest minimum trading volumes, making it well-suited for experimenting with and testing various trading strategies.
Rookie Account
Minimum Deposit : $10
Swap : Free
Spread From : 0.0 pips
Max Leverage : 1:2000
Account Currency : USC
Minimum Order Volume : 0.01
Maximum Order Volume : 100 lots
Minimum Step Volume : 0.01
Margin Call : 50%
Stop Out Level : 30%
All Strategies Allowed : Yes
Commissions : 3 USC per lot
Available Base Currencies : USD, GBP, EUR, AUD, CAD, JPY
Encountering the "Invalid Account" error while accessing your trading account may stem from three possible reasons. Let's explore why this error might occur and how you can resolve it:
Incorrect Login:
Verify your account number in the Client portal by clicking on "My Accounts." The account number will be displayed TRADER'S MENU under Accounts Overview to an MT5 or MT4 label, along with Live account or Demo account. Utilize this account number for logging in.
Incorrect Password:
Ensure you use the accurate Trading Password during login. If you've forgotten your password, you can change it in your Client portal under "My Accounts." Click on the trading account number, select "Change Trading Password," and create a new one. Employ this new password for logging in.
Incorrect Server:
Check if you are connected to the correct server. In your Client portal under "My Accounts," click on the cog icon next to the account to view the server information (e.g., TradingProInternational-Live). Make sure to log in using the designated server.
If the "Invalid Account" error persists, and you continue to experience issues, please contact our Support for further assistance and information
Why is the “New Order” button gray in my trading terminal?
If you encounter a grayed-out New Order button on your selected trading terminal, it may be due to one of the following situations:
Not Logged In: If you are not logged into your MetaTrader 4 trading account, the New Order button will be inactive, preventing you from placing trades. To log in:
Once logged in, you can use the New Order button or double-click on a symbol in the market watch window to place trades.
Incorrect Login: If you are incorrectly logged in with your investor password or read-only access password, you can view real-time trading data but cannot execute trades. Verify this by checking the Journal tab for an entry stating "trading has been disabled - investor mode." To rectify this:
When encountering a "Common error" on the MetaTrader 4 trading terminal, it indicates a connectivity problem between the terminal and account servers, which may be unusually slow or completely disconnected.
While this error often resolves on its own with time, if the problem persists, consider the following troubleshooting steps:
Close any charts that seem unresponsive or display "Waiting for update" for an extended period.
b. Shut down and restart the entire trading terminal.
c. Check your router's connection; turn it off and wait for 5 minutes before switching it back on to reset the connection.
d. Temporarily disable your antivirus software to check if this resolves the common error.
e. If possible, attempt to log in to your trading account from another computer to see if the issue persists; if it does, the problem may be related to the connection.
f. Ensure that your trading server is correctly set for your trading account.
g. Click on the connection bar at the bottom-right of the trading terminal and select "Rescan servers" to refresh the connection.
h. Reinstall the trading terminal and attempt to log in again.
If the problem persists, feel free to reach out to the Trading Pro Support Team for further assistance.
Unstable Internet If you're experiencing a "No Connection" error due to an unstable internet connection, consider the following steps:
Run a speed test to obtain a comprehensive report on your internet connection. This will help verify the stability of your connection.
Check if you can connect to other online services. If not, ensure that all internet cables are securely connected.
Reset your modem/router by turning it off for at least 5 seconds before powering it back on. This action can help refresh a connection that may have become unstable or stagnant.
While the trading terminal is active, click on the area displaying the "No Connection" error. This will show a list of servers and an option to Login. Click on "Rescan Servers" to refresh the server list and check the ping (measured in ms). Ping provides information about the time taken for a connection to communicate with the servers.
If any of these steps indicate an unstable internet connection, it's advisable to address the issue to prevent the "No Connection" error from persisting.
VPN Services
Using a VPN service concurrently with the trading terminal can lead to similar issues as those caused by an unstable internet connection. This includes potential problems like slow response times and connectivity issues if the VPN service encounters disruptions.
If you are running a VPN service, attempt to disable it and then restart the trading terminal to check if this resolves the error.
Firewall and Antivirus Software
If you use a firewall, it may interfere with your trading terminal by restricting or blocking internet traffic through the application. To address this, you can try one of the following:
Add your trading terminal to the list of exceptions in your Firewall and Antivirus Software settings.
Disable your firewall or antivirus software temporarily and then log in again to check if it resolves the issue.
If the "no connection" issue persists, you may need assistance from the Tradingpro Support team, as they can provide you with IP address/DNS details to log in to the terminal.
Difficulty accessing your trading terminal commonly stems from incorrect login details or connectivity issues. We will assist you in addressing these issues and provide guidance on the appropriate steps to rectify them.
Trading Account Credentials
When logging into your trading terminal, whether it's MT4 or MT5, you need the following credentials:
Trading account number
Trading account password
Trading account server
Entering any of these inaccurately may lead to an Authorization Failed or Invalid account error. If you're having difficulty locating your credentials, refer to this link for guidance on finding your trading terminal login and server information.
It's crucial to ensure that you log in to MT4 with an MT4-based trading account and MT5 with an MT5-based trading account, or the login will fail.
Internet Connectivity
No Connection: This can result from various issues, and we'll help you troubleshoot them.
Unstable Internet:
Run a speed test to identify potential issues.
Double-check your internet cables for secure connections.
Reset your modem/router by turning it off for at least 5 seconds and then turning it back on.
Rescan for trading servers by clicking on the connection bar in the bottom right-hand corner of your trading terminal and selecting the "rescan servers" option.
Ensure your Firewall and Antivirus Software aren't blocking your trading terminal's internet connection.
To resolve Firewall issues, follow these steps:
Add MT4 or MT5 to your Firewall and Antivirus Software exceptions.
Disable your firewall and attempt to log in again.
You can also try using the IP address to log in; if you lack these details, the Trading Pro Support team can assist you.
Common Error: This might be due to server-side issues.
Typically, this error resolves on its own, so it's advisable to wait and attempt to log in again after some time. If the issue persists, consider the following steps:
Restart the trading terminal.
Reinstall the trading terminal.
If these measures do not resolve the login problem, please contact our Support Team for further assistance.
Why hasn't my deposit been credited to my account yet?
Deposits and withdrawals are accessible around the clock, seven days a week. Nonetheless, there might be instances where a deposit does not show up instantly. This delay could be attributed to various factors, including, but not limited to, inherent constraints of the selected payment method.
Follow the steps below to ensure the processing of your deposit:
A. Check Transaction History
Log in to your Client portal.
Navigate to Trader's Menu > Funds > Transaction History.
Utilize the type filter to choose "deposit."
Identify the transaction; details such as the deposit creation time, payment method, status, and deposited amount are displayed.
Clicking on the transaction will provide additional details, offering insights into how your deposit is being processed.
B. Refer to our website for estimated processing times or explore more information on payment methods.
If your deposit surpasses the designated processing time, reach out to Trading Pro Support with the following details:
Confirmation of your deposit (e.g., a screenshot of bank statements showing the deducted funds).
Awaiting withdrawals can be a source of frustration, particularly when the cause of the delay is unclear. Here are some factors that may contribute to the waiting period:
Processing Time: Certain payment systems may have specific processing times. It's important to check the duration required for funds to reflect in your Client portal based on the chosen payment system. For instance, credit card refunds may take up to 10 business days.
You can find these processing times in the Payment Systems section of the Help Center. Locate your country of residence and review the details for the specific payment system.
To track the status of your transaction, navigate to the Fund section in your Client portal and select Transaction History. Here, you can categorize transactions by status and type (Deposit, Withdrawal, or Transfer).
If your withdrawal surpasses the maximum processing time, contact Trading Pro Support through your Helpdesk in Client portal or email Support. Provide the following information with your inquiry:
Client ID or registered email address
Requested amount
Withdrawal date
Bank or account statement, depending on your used payment system (covering the period from the withdrawal date to the current day).
Encountering challenges in depositing funds into your Trading Pro accounts can be attributed to various factors, including your chosen payment method and account verification status.
If you face difficulties in depositing funds, please follow this troubleshooting checklist:
Ensure that your Trading Pro account is fully verified, as incomplete verification may impose restrictions on deposits.
Verify that your selected trading account aligns with the specified minimum and maximum deposit amounts.
Check if your chosen payment method has specific minimum or maximum deposit requirements and adjust the deposit amount accordingly to meet these criteria.
Take note that the availability of payment methods depends on the registered country of residence in your Client portal, and certain methods may be unsupported. If this is the case, explore alternative payment options within the deposit section of your Client portal, considering the supported systems in your country.
If deposit issues persist, please contact our Trading Pro Support Team for further assistance, providing the following details:
Your trading account number.
The type of payment method used for the deposit.
Screenshot of any error message received, if applicable.
Once confirmed that it is the registered email address of your security type, kindly check your spam/bin area for the verification code.
If this still does not work, try the resend code option and check again.
Clear browser cookies/cache if you still don’t receive the verification code, then repeat the request and wait for one hour.
If you have a VPN service running, turning it off may help if the issue is latency related.
As a final troubleshooting solution, try using a different browser for the transaction just to see if this corrects the issue; if you’re using Chrome, try Firefox or Edge for example.
If the issue still persists, please do not hesitate to contact Support for further assistance.
If you have encountered any issues upon registration, profile verification, or logging into your account, we have a list of common topics that may help you resolve the issue.
If your issue is not listed here or not adequately resolved, please suggest the topic so that we may add it to this page, or contact Support for further assistance.
Common topics:
Why can't I register an Tradingpro account?
Why can't I set a password during registration?
Why can't I upload verification documents?
Why can't I log into my Client Portal
Why can't I register an Tradingpro account?
Registering for an Tradingpro account only needs a valid email address and working phone number from the country of residence chosen. To begin, you will only need to enter an email address and create a password to create your client portal; adding a phone number to the account happens at a later stage.
You may be encountering one of the following errors if facing an issue with registering an account:
Email is already connected to an account
Enter a valid email address
Email is already connected to an account
Note: If you are seeing this error, this email address has already been used to register with Tradingpro and cannot be used again.
To fix this, you may:
Try to recover your client portal password from here.
se a different email address to register.
Enter a valid email address
Do make sure that you have entered your email address correctly and completely without any additional spaces or characters that may have been entered unintentionally.
If you are seeing this error, hit the Enter button on your keyboard in the email entry field to get a tip on what exactly needs to be changed/fixed.
Why can't I set a password during registration?
Setting up or resetting a password is simple and easy. The basic requirements for you to keep in mind while setting up your client portal password are:
Must contain 8-15 characters
Must contain both uppercase and lowercase letters (example of uppercase letters - A,Z; example of lowercase letters - a,z)
Must contain a combination of numbers and English letters (example - 123Happy)
If including special characters, you can choose from the following: # [ ] ( ) @ $ & * ! ? | , . / I am running a few minutes late; my previous meeting is running over. ^ + - _
The website has a helpful color-coding feature for you to identify which requirements are being met and which aren’t.
Once you enter a password, the requirements will change color to green or red to indicate whether they have been met/not met respectively. Moreover, you will only be able to click the Continue button once all requirements show up in green.
Why can't I upload verification documents?
Here are a few tips to ensure a smooth upload of your verification documents:
Do make sure to completely fill in your Economic Profile before proceeding to submit your documents for POI (Proof of Identity) verification. You will need to prepare documents for POI verification. For example, identity card, Driving Lisence, Passport.
Your file size should not be greater than 64 MB. If this limit is exceeded, the document will fail to be uploaded for verification.
You have already made a submission: If you have already submitted a document for verification, you cannot make a new upload until the submission has been reviewed. Please wait for the email regarding the status of your document before uploading a new one. You can also check this from the verification status bar at the top of the main screen in your client portal.
Why can't I log into my Client Portal?
Here is a checklist to help you troubleshoot the issue of being unable to log into your client portal.
Username check
The username to log into your Client Portal is your registered email address. Do not enter any trading account number or your name as the username.
Password check
You need to use the Client Portal password set at the time of registration to successfully log in.
While entering the password, do ensure that there are no additional spaces and typos, and check if Caps Lock is turned on as passwords are case-sensitive.
You may encounter issues when logging in to your client portal, even with the correct login details entered. Clear your cache and cookies from your browser, and try again, or try logging in from a different browser.
Account check
If you have applied for your account to be terminated with tradingpro in the past, you cannot use that client portal anymore. Moreover, you cannot use that email address to register again. Create a new client portal with a different email address to register with us again.
We hope you find this helpful. In case of any further issues, do not hesitate to contact Support with a screenshot of the error page.
An alternative to clearing your browser’s cache and cookies when troubleshooting for network or browser-related issues would be to use the incognito tab in your preferred browser.
Here’s how to open the incognito tab on various browsers.
Desktop Browsers
Windows
Mac
Mobile Browsers
Android
Apple
A general shortcut for the incognito tab for most browsers is Ctrl + Shift + n (Windows, Linux, Chrome OS) or ⌘ + Shift + n (Mac). If this does not work, find your browser’s directions below. Also, it is highly advised that you update your browser to the latest version to make use of the directions below.
Desktop Browsers
Windows
Google Chrome:
On your computer, launch Chrome.
Click on the 3 dot menu in the top right corner.
Select New Incognito Window.
A new incognito window will appear.
Firefox:
On your computer, launch Firefox.
Click on the menu button in the top right corner.
Select New Private Window from the options displayed.
A new private window will appear.
Microsoft Edge:
On your computer, launch Microsoft Edge.
Open the Edge Menu in the top right corner of the browser window.
Select New InPrivate window.
A new window will appear.
Opera:
On your computer, launch Opera.
Open the File in the top left corner of the browser window.
Select New private window.
A new window will appear.
Mac
Safari:
Launch Safari.
Click File and select New Private Window.
A new private window will appear.
Google Chrome:
Launch Chrome.
Click on the 3 dot menu in the top right corner.
Select New Incognito Window.
A new incognito window will appear.
Mobile Browsers
Android
Chrome:
On your Android phone or tablet, open the Chrome app.
Tap the 3 dot menu at the right of the address bar.
Tap on New Incognito tab.
A new window will appear.
iOS
Safari:
Launch Safari on your iOS device.
Tap the Tabs button on the bottom right corner of your screen.
Tap the [number] Tabs or Start Page to show the Tab Groups list.
What should I do if I've forgotten my referral link? How can I retrieve it?
To access your referral link, follow these steps: log in to your client area, navigate to the "Tools" section, and select "Marketing Tools."
Click on the relevant link, and you will be directed to a list displaying the links created from previous activities.This list provides an overview of your generated referral links, allowing you to conveniently locate and use the specific link you need.
Once chosen, simply copy the link, and you can then proceed to paste it into your communications with your clients.
This step-by-step process ensures a seamless experience, allowing you to effortlessly manage and distribute your referral links to your clients for effective engagement in the affiliate program.
It's possible that you are using an incorrect IB ID. The client ID serves as the IB ID. Therefore, to ensure accuracy, double-check that the client ID you are using is indeed the correct IB ID. If the problem persists, it is advisable to seek assistance from customer support to confirm the accuracy of the IB ID being used.
What are the differences between cashback rewards and the benefits offered through the affiliate program?
Cashback concept involves a rebate provided to traders based on their trading volumes.The more a trader trades, the higher the cashback they can receive. Cashback is a straightforward way for traders to recoup a portion of their trading expenses, providing a financial benefit based on their trading activity.
Affiliates earn commissions or rewards based on the trading activities of clients they refer to the broker. The scope of rewards can vary, including a percentage of the broker's earnings generated from referred clients' trades.
In summary, cashback in forex is a rebate provided to traders based on their trading volumes, while an affiliate program involves individuals partnering with a forex broker to refer new clients. Cashback rewards traders directly, while affiliate programs reward individuals for their ability to bring in new clients and the trading activities of those clients.
Will I receive affiliate benefits for all trading pairs?
You will be eligible to receive affiliate benefits for all trading pairs generated by your referred clients. This means that regardless of the specific trading pairs your clients engage in, you will earn affiliate rewards based on their trading activities. This inclusive approach ensures that your affiliate earnings encompass a wide range of trading pairs, providing you with a comprehensive and rewarding experience as a participant in the affiliate program.
Is the affiliate program applicable to all types of accounts?
All types of accounts are eligible to participate in our affiliate program. Whether you have a personal account, a corporate account, or any other type of account with us, you can take advantage of this opportunity to earn additional income. So, why wait? Join our affiliate program today and start monetizing your network.
Where can I track the use of my IB code by clients for opening new live accounts?
If you are an Introducing Broker (IB) and want to keep track of whether your clients have used your IB code to open a new live account, you can easily do so by following a few simple steps. By checking this information, you can ensure that you are receiving the appropriate commissions for your referred clients. Here's how you can check if a client has used your IB code:
Login to the Client Area:
To begin, you need to log in to your account's Client Area.
Select "Tools":
Once you have logged in successfully, navigate to the "Tools" section.Click on it to proceed further.
Click on "Partnership":
Within the Tools section, you will find various options related to your partnership activities. Look for the "Partnership" option and click on it. This will take you to the partnership dashboard.
Go to the Dashboard:
Upon clicking on the "Partnership" option, you will be redirected to the partnership dashboard. This dashboard provides an overview of your partnership activities, including the clients you have referred.
Click on "Detailed Commission Breakdown":
Within the partnership dashboard, you will find a section labeled "Detailed Commission Breakdown." This section provides a breakdown of the commissions you have earned from your referred clients. Click on it to access the detailed information.
By following these steps, you will be able to check if your clients have used your IB code to open a new live account. The detailed commission breakdown will provide you with the necessary information regarding your earnings from each referred client.
If you notice any discrepancies or issues, you can reach out to the relevant support channels provided to address the matter promptly.
Firstly, it's important to note that your client id is your IB code.
To begin, you need to log in to your client area.
Once you have successfully logged in to your client area, navigate to the profile section. Click on the profile option to access your personal information.
Within the profile section, you will find various details associated with your account. Look for the section that specifically mentions "My Profile" and click on it. This will direct you to a page where you can view your personal information, including your client id or IB code.
On the My Profile page, you will see a field or a section labeled "Client ID" or "IB Code." This is where your unique identification code is displayed.
What is the expected duration for me to receive affiliate payments from clients?
Firstly, it is important to understand that an affiliate payment is instantly credited into your IB wallet. Typically, once a client you referred closes their position, you become eligible to withdraw your affiliate earnings. The exact time it takes for the client to close their position can vary depending on various factors such as market conditions, trading strategies, and the client's own decision-making process. It is essential to keep in mind that you will receive your affiliate payment only after the client completes their trading activity and meets the necessary criteria for commission generation.
If my status is a partner, am I eligible to access the affiliate 5-level structure?
The answer to this question is a simple and straightforward "no." Once you become an affiliate, you will be entitled to earn commissions and bonuses from your direct clients. You will not be able to earn from clients referred by your downline affiliates or from levels beyond your direct clients.
In conclusion, if your status is a partner, you are not eligible to access the affiliate 5-level structure.
Start by navigating to the "Partnership" menu on the platform.
Once in the Partnership menu, click on the "Dashboard" option to access the main dashboard for your account.
Scroll down on the dashboard interface to explore additional sections and features.
Locate on the "Referral" section; here, you will find a listing of clients who have registered using your IB link.
The list in the "Referral" section will display the clients who have registered through your IB link, providing you with valuable information about your referred clients.
To find your referral link, just follow the steps below:
Log in to your client portal Click on ‘Tools’ and take a look under "Marketing Tools" select ‘Links’ Click copy the URL you want to use and share it with your clients
Where can I find the terms and conditions for Affiliates?
For more information, or for specific requests, Please do contact us through Helpdesk ticket our representative will be entertain you in shortly. You may open ticket at https://secure.tradingpro.com/help-desk/new/
Risk management for subscription configuration in social trading
Total Loss - The total realized loss from all replicated trades since joining the provider. Once this level is attained, the subscription is archived. Upon reaching this threshold:
All active trades copied under the subscription are closed.
The subscription is archived.
Total Loss Subscription Action :
Keep- do not perform any action on copied position
Suspend-pause subscription
Unsubscribe- Permanently discontinue subscription with the provider
Total Loss Trading Action :
Responses when the designated floating loss threshold is attained:
Keep all: No action is taken on copied positions
Close all: Close all copied positions
Close unprofitable: Terminate replicated positions with losses
Close all unprofitable: Terminate all replicated positions with losses
Total Profit - The total realized profit from all replicated trades since becoming a member of the provider. Upon reaching this point, the subscription is archived.
Total Profit Loss Subscription Action :
Actions in case the specified total profit loss is reached.
Suspend: pause subscription
Unsubscribe: permanently discontinue subscription with the provider
Total Profit Loss Trading Action :
Responses when the designated total profit/loss level is achieved:
Keep all: No action is taken on copied positions
Close all: Close all copied positions
Close all unprofitable: Terminate all replicated positions with losses
Floating Loss -When the cumulative floating loss of copied trades reaches an acceptable level, a predefined action is triggered.
Floating Loss Subscription Action :
Actions in case the specified total profit loss is reached.
Suspend: pause subscription
Unsubscribe: permanently discontinue subscription with the provider
Floating Loss Trading Action :
Responses when the designated floating loss level is achieved:
Keep all: No action is taken on copied positions
Close all: Close all copied positions
Close all unprofitable: Terminate all replicated positions with losses
What is the duration for the trading interval in social trading?
In social trading, the intervals are categorized into per trade, daily, and weekly.
Per trade intervals, performance fees isinstant, it will be paid after the position closes.
For platforms that charge a weekly performance fee, the fee is typically calculated based on the performance of the signal provider from Sunday 00:00 to Saturday 24:00. This means that the fee is based on the overall performance of the signal provider throughout the week. The fee is then deducted from the follower's account balance at the end of the week.
On the other hand, platforms that charge a daily performance fee calculate the fee based on the performance of the signal provider from 00:00 to 24:00each day. This means that the fee is based on the daily performance of the signal provider. Similar to the weekly performance fee, the daily fee is deducted from the follower's account balance at the end of each day.
Why is my social trading account not replicating the actions of the providers?
If you are a follower of a social trading account and you find that your account is not replicating the actions of the providers, there are several reasons why this could be the case.
First, you should check your risk management settings to make sure they are properly configured. If the settings are not set up correctly, the system may not replicate the trades of the providers.
Second, if you have not activated the subscription to the provider, the system will not be able to replicate their trades. Make sure you have activated the subscription and that it is still active.
Third, if the subscription has been suspended, the system will not be able to replicate the trades of the providers. Make sure the subscription is still active and that you have not been blocked from the system.
Finally, if you do not have enough money in the account, the system will not be able to replicate the trades of the providers. Make sure you have enough money in the account to cover the trades.
By taking these steps, you should be able to ensure that your social trading account is replicating the actions of the providers.
Social trading is a popular way to trade in the financial markets. It allows traders to copy the strategies and activities of experienced traders, called providers. This allows traders to benefit from the expertise of the provider without needing to have the same level of experience themselves.
The provider is the experienced trader who shares their trading strategies and activities. They execute trades on their own accounts, and these trades are automatically replicated by followers.
The follower is an individual who chooses to copy the trades of a provider. Followers replicate the provider's trades in their own accounts, allowing them to automate trading. This means that the follower does not need to have the same level of experience as the provider in order to benefit from their strategies.
In summary, the provider is the experienced trader who shares their strategies, and the follower is an individual who chooses to copy those strategies.
How do I deposit and withdraw funds in my social trading account?
Here's how to deposit and withdrawal money from social trading platforms :
Login to the client area. This is typically accessible from the main page of the trading platform you're using.
Go to the traders menu. This is located on the central side of the screen.
Click on the internal transfer option. This will allow you to transfer funds between different accounts.
Select from which account to which account you would like to transfer funds.
Fill up the details, including the amount you would like to transfer, and any additional information that may be required.
Click submit. This will initiate the transfer process and the funds will be deposited into the destination account.
Withdrawing money from social trading platforms is just as easy. All you need to do is follow the same steps as above, only this time, select the account from which you would like to withdraw the funds. Once you have filled up all the details, click submit and the funds will be transferred to your designated account. By following the steps outlined above, you can easily and securely transfer funds between different accounts.
How frequently can I request a withdrawal for my performance fee as a strategy provider?
As a social trading provider, you can request a withdrawal from your earned commission as frequently as you'd like. There is no limit to the number of times you can make a withdrawal, so you can choose to withdraw all your performance fees earned as often as you'd like.
The process for requesting a withdrawal is easy and straightforward. Overall, as a social trading provider, you can request a withdrawal from your earned commission.There is no limit to the number of times you can make a withdrawal, and you can choose to withdraw all your performance fees earned.
Log in to your client area and navigate to the 'Social Trading' menu. Click on 'My Subscriber' to view your subscriptions. Select the subscription you want to unsubscribe from. Scroll to the right and click on 'Unsubscribe.' By completing these steps, you will be unsubscribed from the provider, and their services will no longer be accessible to you.
Please be aware that certain providers may necessitate direct contact for the completion of the unsubscription process.
Is there any cashback entitlement for a social trading account?
Many people are interested in social trading, which is a form of investing that allows users to copy the strategies of experienced traders. However, one of the questions that often comes up is whether there is any cashback entitlement for a social trading account. Unfortunately, there is no entitlement to cashback for a social trading account.
What is the minimum amount required for a follower to copy a social trading provider?
The minimum amount required for a follower to copy a social trading provider depends on the provider's settings. This could include having a minimum amount of trading experience or having a certain amount of capital available. Once the follower meets the provider's requirements, they can begin copying the provider's trades. Depending on the provider, the follower may be able to copy all of the provider's trades or just a portion. They may also be able to set their own risk parameters, such as the amount of money they are willing to risk per trade.
A Follower account must have a minimum balance to follow the Provider. For example, the provider set USD 100 as the minimum balance, so the investor should have the same amount or more than 100 as the requirement to follow the provider.
If investor equity less than USD 100 the error "Not enough Money" will be appear
This fee is paid to the fund manager as a reward for their successful management of the fund. However, it is not uncommon for investors to find themselves asking, "Why hasn't my performance fee been paid?"
The answer to this question may be due to a concept known as the high water mark. This is a rule that states that the fund manager must first cover any losses incurred by the fund before they can receive their performance fee. In other words, if the fund has lost money since the last time the performance fee was paid, then the fund manager must first make up those losses before they can receive their fee.
In summary, if you are asking why your performance fee hasn't been paid, it may be because the fund manager must first cover any losses incurred by the fund before they can receive their fee. This is known as the high water mark and is a standard practice in the industry.
Are there any requirement to become a social trading provider?
There is no requirement to become a social trading provider. Anyone with the necessary knowledge and experience can set up their own social trading account and start trading. All that is required is an understanding of the financial markets, the ability to identify profitable trading opportunities, and the willingness to take risks.
Trading Results are the aggregated profits of copied trades of a Subscription. They are later on used to calculate Payments. Trading Results’ calculation is performed by the Social Trading. Trading Interval is specified as one of the Offer conditions. We have a fews options for Interval;
Per Trade
Daily
Weekly
Monthly
General Examples;
Example 1:
Performance Fee = 20%
Interval: Per Trade
Performance Fee = 20%
Interval: Per Trade
Trading result Mode: Positive Profit
Trade 1 PnL = $50 → $10 Performance Fee will be paid out;
Trade 2 PnL = - $100 → No Fee;
Trade 3 PnL = $20 → $4 Fee will be paid out;
Trade 4 PnL = $60 → $12 Fee will be paid out.
Example 2:
Performance Fee = 20%
Interval: Daily
Trading result Mode: Positive Profit
Day 1 Trade 1 PnL = $50;
Day 1 Trade 2 PnL = - $100;
Interval’s Profit = - $50 → No Fee
Day 2 Trade 3 PnL = $20;
Day 2 Trade 4 PnL = $60;
Interval’s Profit = $80 → $16 Fee will be paid
Example 3:
Performance Fee = 10%
Interval: Weekly
Trading result Mode: HWM
Week 1 PnL = $400 → $40 Performance Fee will be paid out;
Why is my social trading account not present in the provider's listing?
Copytrading is a popular way to make money in the financial markets, but sometimes it can be difficult to find the right provider. If your copytrade account does not exist in the provider's listing, there are several potential reasons why.
The most common reason is that the provider has not yet started trading. Many providers require that their traders have a certain amount of experience before they can open a copytrade account.
Another potential reason is that the provider has set their account to private. This means that only certain people can access the account, and your account may not be included in the listing.
Finally, it is possible that provider's account is inactive. If there is no active trading within one month, the system may have automatically deactivated it.
In conclusion, if your copytrade account does not exist in the provider's listing, it is likely due to one of the reasons mentioned above. Make sure to contact the provider to find out the exact reason before attempting to open a new account.
Performance Fee is the way for Followers to pay Providers for their work. This is a portion (in percent) of a profitable Trading result of a Subscription paid to the Provider. In case of a negative Trading result, Performance Fee calculation is skipped. Performance Fee calculation is controlled by Follower configurations (Trading Result’s calculation Mode and Trading profits) and Offers (Performance Fee Percentage and Trading Interval).
The fee is processed as a pair of withdrawal and deposit balance operations with custom comments. The calculated fee amount is withdrawn from the Follower as a Withdrawal PerformanceFee transaction type and deposited to the Provider as a Deposit PerformanceFee transaction type. By default, the receiver of the Fee is the Provider’s Trading account itself, but if a Provider has a Fee Receiver Account specified in the Provider’s Settings, Performance Fee transactions will be routed there.
Performance fee formula:
Performance Fee = Subscription’s Raw Profit * Fee %
Example:
Performance fee = 20%;
Interval: Per Trade
Mode: Positive Profit
Commission = -$10/lot
Trading volume = 0.5 lot
Raw Profit (based on the open-close price difference) = $20
Agent Fee, paid by Providers to the third-parties such as Introducing Brokers or social media influencers who attract Followers to the broker’s social trading platform. Agent Fee are paid as percentages of the Performance Fee deducted from a Follower trading account. The person paying the Agent Fees is the Provider, but technically, the Provider does not issue these transactions. Provider only set how much will be allocate and system will be automated calculate the fees
Is it possible for the follower to close an order?
It is possible for a follower to close an order by provider social trading. This is because the follower has the ability to make their own decisions and execute their own trades. By using the provider's social trading platform, the follower is able to view real-time market data and analyze it to make informed decisions on when to enter and exit positions.
The follower can also set their own risk parameters and decide how much capital they want to allocate to each trade. This allows them to control their risk and take advantage of any potential profits. By closing the order, the follower is able to take profits or limit losses.
This allows the follower to make their own decisions and take control of their risk while still taking advantage of the provider's real-time market data and analysis.
Social trading is a form of financial trading that allows investors to follow and replicate the trades of more experienced traders. It is an ideal solution for less experienced traders (followers) who want to connect with and copy the trades of more skilled traders without having to spend hours researching and analyzing the markets.
With social trading, you determine the amount you want to invest and then you can automatically mirror all the actions of the trader in real-time. When the chosen trader executes a trade, your account will simultaneously execute the same trade. This allows you to benefit from the experience and knowledge of the more experienced trader without having to do the research and analysis yourself.
Social trading is a great way for investors to gain access to a wide range of trading strategies and to benefit from the expertise of experienced traders. It also allows you to diversify your portfolio and to invest in a variety of different markets and assets. With social trading, you can access a variety of different trading strategies and benefit from the knowledge of experienced traders.
Investing with Confidence: A Guide to Social Trading
Social trading is a form of investment that allows you to copy the strategies of experienced traders. It is a great way for new investors to learn the ropes and benefit from the expertise of more experienced traders. Here's how it works:
First, you have to choose a provider whose goals align with yours to follow. You can review their past performance, risk profile, and strategy to make sure it is a good fit for you.
Once you have chosen a provider, you need to determine your investment amount. This will be the amount of money you are willing to invest in the provider's strategies.
Next, you need to open an account with a copy trading platform. This platform will automatically mirror all positions of the selected provider in your trading account.
You can then add additional funds to your account if needed. This is important as it allows you to benefit from the provider's strategies with a larger amount of capital.
Finally, you will be charged a performance fee to the provider for any generated profit. This fee is usually a percentage of the profits generated by the provider's strategies.
Social trading is a great way for new investors to get started in the world of investing. By following the strategies of experienced traders, you can learn the ropes and benefit from their expertise. Just make sure to choose a provider whose goals align with yours and determine your investment amount before getting started.
Tradingpro grants its providers the option to become private or public.
Private copy trade
Private Providers are hidden from the public listings (both in Ratings and in the Client Portal). The only way to follow such Providers is via a Join Link to their Offer.
Join Link is a web link leading to a Follower registration page where the Provider and the Offer are predefined. It can be used more conveniently to share a subscription link. Optionally, a Join Link may also have an expiration date after which the link becomes inactive (the Offer continues being active, though).
Being private can be helpful for Providers who do not want to share their strategy with broad audiences but only with a few people they know personally.
Offers can be private as well, such Offers are also available for Followers only via Join Link. Public Providers can utilize Private Offers as well. For example, the Join Link can be secretly shared somewhere externally, e.g., on social media, and the Followers proceed by getting a time-limited promotion with Performance Fee discounts from the Provider.
Public copy trade
In public copy trading, the trading activities of participants are visible to the broader community within the copy trading platform. Signal providers (experienced traders) make their trading strategies and performance data publicly available on the platform. Any user on the platform can choose to follow and replicate the trades of these public signal providers. Public copy trading platforms often emphasize a community aspect, where traders can share insights, discuss strategies, and learn from each other.
Offer is a list of conditions by which a Provider works with their Followers. It determines:
The Performance Fee paid by the Followers for the Provider’s service;
Periodicity of Performance Fee payments;
How this Provider can be followed (publicly, with a join link, with an agent);
Minimum balance a Follower account has to have in order to follow the Provider.
It is required for a Provider to have at least one Offer to allow Followers to join. Providers can create several Offers to let Followers choose between the joining conditions. Providers can edit their Offers at any time. Providers also can archive their empty Offers to remove them from the list of available Offers.
The High-Water Mark (HWM) Model serves as the mechanism for determining the performance fees a strategy earns from its followers.
The HWM represents the peak value achieved by the following account when performance fees are applied.This approach guarantees that the strategy provider is not compensated redundantly for identical performance.
Performance fees are only awarded to the strategy provider when there is a generation of new profits for the follower's account.
The high-water mark ensures that the manager is not compensated with significant amounts for poor performance.
Performance fee calculation :
Performance fee : Investor profit x performance fee %
For example : $100 x 30% : $30
Performance fee : $30
The Performance Fee is determined by the net profit generated by the copier, employing a High-Water Mark model for calculation.
Which sharing type should I select to follow the provider?
Autoscale: The follower's account copies trades proportionally to the equities of both the Provider's and the Follower's accounts.
Multiply: In this mode, the Follower copies the volume of trades opened by the Provider and multiplies it by a predefined value. To mirror the Provider's volumes precisely, the follower should set the risk ratio to 1.
Sharing Fixed: This option allows the Follower to copy a fixed volume, with the specific volume to be specified.
Lots Proportion: The volumes of copied trades are determined based on the follower account's current Balance or Equity.
Log files store data akin to the content found on the Journal tab of a trading terminal. This includes details such as the initiation of the terminal, order opening and closing, errors, installation of indicators and Expert Advisors, server connections, etc. Analyzing this information can aid in understanding order execution. If you reach out to us regarding an order, we suggest you provide log files for further assistance.
How to obtain log files on your desktop terminal
Just to let you know, these procedures apply to both MT4 and MT5, with slight variations in terminology depending on the terminal version.
To obtain log files from the desktop terminal:
Open the terminal.
Navigate to File → Open Data Folder → Logs folder.
Each day has its distinct log file, discernible from the filename. For instance, the file named "20230726.log" corresponds to logs from July 26, 2023.
If you need to share specific lines from your terminal logs, you can directly copy them from MetaTrader 4 or MetaTrader 5. Follow these steps:
Navigate to the Experts tab or Journal tab (depending on the type of logs needed: Experts for Expert Advisors log files, or Journal for regular log files).
Right-click on the desired line and select Copy. If you wish to choose multiple lines, hold down Ctrl+Shift on the keyboard while making your selection.
Utilize the expanded range of tradable instruments and the convenience of on-the-go trading through the MetaTrader 5 app on your Android or iOS device. This article will guide you on navigating the MT5 app on your chosen device.
Download the MT5 app
For Android user:
To download MetaTrader 5 (MT5) on an Android device, follow these steps:
Open Google Play Store: Go to the Google Play Store on your Android device. You can find the Play Store icon on your home screen or in the app drawer.
Install MetaTrader 5: On the MetaTrader 5 app page, click the "Install" button. This will initiate the download and installation process.
Wait for Installation: Wait for the app to download and install on your device. The time required will depend on your internet connection speed.
Open MetaTrader 5: Once the installation is complete, you can open MetaTrader 5 directly from the Play Store by clicking the "Open" button on the app page. Alternatively, you can find the app icon on your home screen or in the app drawer and open it from there.
Log in or Create an Account: Upon opening the MetaTrader 5 app, you will need to log in with your existing MT5 account credentials or create a new account if you don't have one.
Start Trading: After logging in, you should have access to the MetaTrader 5 platform on your Android device. You can start exploring the features and begin trading.
For iOS user:
To download MetaTrader 5 (MT5) on an iOS device (iPhone or iPad), follow these steps:
Open the App Store: On your iOS device, locate and open the App Store. You can find the App Store icon on your home screen.
Download MetaTrader 5: On the MetaTrader 5 app page, tap the "Get" button (which may display a cloud icon with an arrow). This will initiate the download and installation process.
Authenticate with Touch ID or Face ID: If prompted, authenticate the download using your device's Touch ID or Face ID.
Wait for Installation: Allow the app to download and install on your iOS device. The installation time depends on your internet connection speed.
Open MetaTrader 5: Once the installation is complete, you can open MetaTrader 5 from the App Store by tapping the "Open" button on the app page. Alternatively, you can find the app icon on your home screen or in the app library and open it from there.
Log in or Create an Account: Upon opening the MetaTrader 5 app, log in with your existing MT5 account credentials or create a new account if needed.
Start Trading: After logging in, you should have access to the MetaTrader 5 platform on your iOS device. Begin exploring the features and start trading.
Account Management:
For Android:
Open MetaTrader 5 and select "Manage Accounts" from the main menu.
Tap the + icon, enter "TradingProInternational-Live" in the search, and select it.
Enter your trading account number, password, and the correct server. Tap Login.
The trading account is added to the Accounts tab.
For iOS:
Open MetaTrader 5, go to Settings, and tap "New Account."
Enter "TradingProInternational-Live" in the search bar and select the appropriate trading server.
Enter your trading account number and password, then tap Sign In.
To switch the active trading account:
For Android:
Open MetaTrader 5, select Manage Accounts.
Tap the desired trading account in the Accounts tab, enter credentials if prompted, and Sign In.
For iOS:
Open MetaTrader 5, go to Settings.
Tap the arrow next to the displayed account, choose the desired account to log in.
Add, Remove, and Reorder Instruments:
For Android:
Click on Quotes.
Click the + icon, locate the instrument, and tap to add it.
To reorder, tap the pencil icon and move instruments.
To remove, tap the bin icon, select instruments, and confirm removal.
For iOS:
Go to Quotes, click the search bar.
Tap + next to the instrument to add.
To remove, click the pencil icon, select instruments, and tap the bin icon.
Reorder by clicking the rightmost icon and dragging instruments.
Placing Trades:
For Android:
To open an order:
Go to Quotes, tap the symbol, and tap New Order.
Set parameters and tap Buy/Sell for a market order.
For pending orders, tap Instant/Market Execution, choose an order type, set parameters, and tap Place.
To close or modify an order:
Go to Trade, tap an order, press and hold, then tap Modify position or Close position.
For iOS:
To open an order:
Go to Quotes, tap the instrument, and tap Trade.
Set parameters and tap Buy/Sell.
For pending orders, tap Instant/Market Execution, choose an order type, set parameters, and tap Place.
To close or modify an order:
Go to Trade, tap an order, tap Modify position or Close position, and confirm.
If you notice a sluggish performance on the platform, consider the following steps:
Uninstall and reinstall the platform.
Verify your internet connection for stability.
Make sure you have a moderate number of open windows on the platform.
If the issues persist despite the above steps, get in touch with the Trading Pro Support team through Live Chat or by sending an email to [email protected].
How to access Contract Specifications for an instrument on MetaTrader platforms?
The contract specifications for instruments on MetaTrader platforms provide comprehensive information about each instrument, covering details such as margin rates, trading hours, and other relevant data.
To access the contract specifications, follow the steps outlined below on your chosen MetaTrader platform.
On MetaTrader desktop platforms and MetaTrader WebTerminals:
Navigate to the Market Watch section on the MetaTrader desktop platform.
Right-click on the instrument of your choice.
From the resulting pop-up list, choose "Specification."
A pop-up window will emerge, presenting the contract specifications for the selected instrument.
On MetaTrader mobile platforms:
For iOS:
Go to the Quotes tab.
Tap on any instrument, then select "Details" to access the contract specifications.
For Android:
Navigate to the Quotes tab.
Tap on a symbol and select "Properties" to review the contract specifications.
Where do I find my trading account login and server?
To retrieve this information, follow these steps:
Access your Client portal by logging in.
On your Dashboard, initiate the creation of a trading account by selecting either "Open Live Account" or "Open Demo Account." Once the account creation process is complete, your login credentials will be visible. Alternatively, you can check your registered email for this information.
Locate your MT4/MT5 login number and server number within the account details.
Keep in mind that to log in to your existing trading account, you'll need your trading platform password, which is not displayed in the Client Portal. If you've forgotten your password, you can reset it by clicking on "Change trading password." It's important to note that login details like MT4/MT5 login or server number are fixed and cannot be altered.
Download the MT5 Installation File: Visit the Trading Pro website and locate the download link for the MetaTrader 5 installation file. Download the file to your computer.
Run the Installation File: Run the downloaded file either directly from your browser or by double-clicking on the installation file in the location where it was saved.
Configure Installation Preferences: Upon running the file, you will have the option to modify the installation location by clicking on "Settings" to match your preferences. Alternatively, if you prefer the default settings, click "Next" to agree to the End-User License Agreement.
Complete the Installation: Once the installation process is finished, click "Finish."
Automatic Opening of MetaTrader 5: After clicking "Finish," MetaTrader 5 will open automatically.
First Login: If it's your initial login, you may encounter a window titled "Open an account." Close this window by clicking "Cancel." Refer to the instructions below for "Logging in" to access your Trading Pro trading account.
Logging In: Launch MetaTrader 5. Click on "File" in the top-left corner. Select "Login to Trade Account." Enter your Trading Pro trading account credentials, including your account number, password, and serverClick "Login" to access your MetaTrader 5 platform.
You are now ready to start using MetaTrader 5 for trading on your Windows computer with your Trading Pro account. If you encounter any difficulties during the installation or login process, refer to Trading Pro's support resources or contact their customer support for assistance.
Accessing Your Account:
Navigate to File > Login to Trade Account.
Input the Login, Password, and Server details associated with your trading account, then click the Login button.
Retrieve this information from the page displayed when you complete the account opening process or refer to the details sent to your registered email address.
A confirmation chime will signal a successful login. You have now successfully accessed MT5 using your trading account.
Switching between Trading Accounts:
To transition between multiple MT5 trading accounts, adhere to the following steps:
While actively logged into your current trading account, navigate to File > Login to Trade Account.
Input the account number, password, and server associated with your alternate trading account, then click OK. Enhance future switches by selecting "Save password" for quicker transitions.
Quick Switching:
Efficiently toggle between active trading accounts by accessing File > Login to Trade Account. Utilize the drop-down menu within the Login entry to effortlessly choose from previously logged-in trading accounts.
Initiate Trading:
To open a new order, you can choose from the following options:
Click on "New Order" in the toolbar.
Press F9 on your keyboard.
In the Market Watch window, right-click on the trading instrument you wish to trade and select "New Order."
Double-click on the trading instrument in the Market Watch window.
Market Orders:
To place a market order:
Open a New Order by double-clicking on the instrument in the Market Watch window.
Choose your preferred symbol, volume, and optionally set Stop Loss and Take Profit levels. The execution type is auto-detected based on the selected instrument and your account type.
Click "Sell by Market" or "Buy by Market" to execute the order.
To close a market order:
Double-click on the order you wish to close in the Trade tab of the Toolbox section at the bottom of the terminal.
Click the yellow "Close by Market" button.
Alternatively, right-click on your order, select "Close Order," and enable One-Click Trading if prompted. You can also click the 'x' beside your order in the Trade tab.
Pending Orders:
There are six pending order types in MT5 (Buy Limit, Sell Limit, Buy Stop, Sell Stop, Buy Stop Limit, and Sell Stop Limit). To close a position, you can use Stop Loss and Take Profit.
To place a pending order:
Click the "New Order" icon in the toolbar or go to Tools > New Order.
Select the Symbol, set Volume, and specify the pending order Type.
Define Price, Take Profit, Stop Loss levels, and Expiration. Note that setting Take Profit, Stop Loss, and Expiration is optional.
Click "Place" to set up your pending order.
If you set an expiry date that falls on a weekend, the order will expire before the market closes at the end of the current week.
To modify/delete a pending order:
Right-click on the pending order in the Trade tab and select "Modify" or "Delete."
If modifying, adjust fields such as Price, Stop Loss, Take Profit, and Expiration date. Click "Modify" when done.
To delete a pending order, click on the "Delete" option.
Trading with MetaTrader 5 is a great way to take advantage of the powerful trading tools available in the platform.
Download and Install MetaTrader 5:
To get started, you need to download and install the MetaTrader 5 software through the Trading Pro website.
Login to Your Account:
Once you have the software installed, you can launch MetaTrader 5 and log in using the account credentials you have been provided once you create account through your Client portal.
Adding Instruments:
Once you are logged in, you can add the financial instruments you want to trade to your Market Watchlist. This will allow you to monitor the prices of the instruments you are interested in trading.
Conduct Analysis:
You can also view the charts of the instruments and use the technical analysis tools available in the platform to make informed trading decisions.
Open a New Order:
Once you have decided on the instrument you want to trade, you can place a trade. You will need to specify the instrument, the amount you want to trade, the direction of the trade (buy or sell) and the price you want to enter the trade at. Once you have placed the trade, you can monitor and manage your trades using the trading platform.
Close the Order:
Finally, once you have achieved your desired result from the trade, you can close the trade to lock in your profits or limit your losses. You can also use the stop loss and take profit features available in MetaTrader 5 to automatically close your trades when your pre-defined conditions are met.
Overall, trading with MetaTrader 5 is a great way to take advantage of the powerful trading tools available in the platform. With the right strategy and knowledge, you can make profitable trades with MetaTrader 5.
Can I use my MetaTrader 5 credentials to log into MetaTrader 4?
Accounts established for a specific trading platform are restricted to that platform and cannot be employed to access other trading terminals.
As a result, MT5 account details are solely applicable for accessing the desktop, mobile, and web versions of the MT5 platform. Likewise, MT4 account credentials are exclusively for use on MT4 desktop, mobile, and web platforms and are not compatible with MT5.
Do my orders close when I log out of a trading terminal?
If you shut down your trading terminal app with active orders, those orders stay open, even if the app is closed. It's essential to manually close any orders before exiting the trading terminal app; otherwise, they will remain active.
Nonetheless, when a Stop Out takes place while you're not logged in, orders can be automatically closed without the trading terminal app being active.
How do I add and remove symbols in the Market Watch window?
The Market Watch section on your trading platform is designed for displaying symbols that you want to monitor.
To include symbols in your Market Watch, follow these steps:
Right-click anywhere within the Market Watch window.
Choose the "Symbols" option.
Select the category of symbols you want to add, which typically includes:
Forex for currency pairs (e.g., EURUSD)
Indices for stock market indices (e.g., US30)
Commodities for assets like gold and silver
Equities for individual stocks (e.g., AAPL)
Crypto for cryptocurrencies (e.g., BTCUSD)
Please note that the names of these categories might vary depending on your account type. For precise details, refer to the relevant article on trading instruments.
To add a symbol, either double-click on the instrument you desire or select it and click on the "Show" button.
If you wish to remove symbols from your Market Watch, follow these steps:
Right-click on the symbol you want to hide.
Choose the "Hide" option.
Having too many instruments in your Market Watch window can affect your internet speed. Removing symbols one by one can be time-consuming. In such situations, you can do the following:
Right-click anywhere in the Market Watch window and select "Hide All."
You can then proceed to add your preferred instruments using the previously mentioned steps.
What is the default timezone setting on MetaTrader?
The MetaTrader platform adheres to Greenwich Mean Time, specifically GMT+2, as its default setting. It's important to mention that this default setting is determined by TradingProInternational servers and cannot be modified.
Click on New Account and choose the option to Login to an existing account.
Input "TradingProInternational" and select the trading server suitable for your trading account.
Provide your trading account number and password, then proceed to Sign In.
Switching accounts:
Launch MT4 and access Settings.
Tap the arrow beside the account displayed at the top. Your current trading account is listed under Current Account, while other added accounts are under Trade Accounts.
Select any trading account to log in.
The chosen trading account is now active.
Adding or removing instruments:
To add:
Tap the + icon in the top right corner.
Choose a group of symbols.
Tap the green + to add the instrument(s), then tap Done.
To remove:
Tap the edit icon (top left corner) and select the symbol(s).
Tap the red basket icon (top right corner).
Use the Edit icon to return to the Quotes tab.
Opening orders:
Navigate to Quotes.
Tap the symbol for trading and then tap Trade.
Enter the trading volume, optionally set Stop Loss and Take Profit.
Tap Sell by Market to sell or Buy by Market to buy.
A notification confirming the successful order opening is sent.
Pending orders:
Access the Trade option.
Tap the displayed execution type and choose a pending order.
Specify parameters:
Order Volume
Price for the pending order (additional prices required for Buy Stop Limit and Sell Stop Limit)
Optional Stop Loss
Optional Take Profit
Set the expiration.
Note: Within the New Order window, select an instrument for initiating a pending order from the dropdown menu located on the icon at the top-right corner, which displays all the instruments added to your Quotes tab.
Closing or modifying orders:
Navigate to Trade.
Tap on an order to view its details (Stop Loss, Take Profit, order ID, swap, etc.).
Long-press the order, then choose to Close or Modify. a. To close: Tap Close to finalize the order closure. b. To modify: Adjust Stop Loss and/or Take Profit parameters, then tap Modify to confirm.
A notification will be sent, confirming the executed action.
Opening instrument charts:
Access Quotes.
Tap on the instruments, then select Chart.
Switching chart types:
Tap anywhere on the chart, then access Settings.
Choose a chart type from three available options in the mobile terminal: Bar Chart, Candlestick, and Line Chart.
Tap the Back button.
Changing the timeframe:
Tap the current timeframe at the top left corner.
Select a timeframe; the mobile terminal supports 9 timeframes: M1, M5, M15, M30, H1, H4, D1, W1, and MN.
Adding indicators:
Tap the ƒ symbol on any chart.
Choose either the Main window or Indicator window 1, and tap +.
Select an indicator from thirty available technical indicators.
Configure settings for the chosen indicator.
Confirm by tapping Done.
Accessing the Journal:
Navigate to Settings and select Journal.
Choose dates to display a log of your session activities, and send it to your preferred email address.
Notifications:
Access Chats and Messages.
Copy or save the MetaQuotes ID found at the bottom of the screen.
Proceed to log in to MT4 on your desktop.
Open the Tools menu and choose Options.
Select the Notifications tab and enable Push Notifications.
Enter the MetaQuotes ID when prompted and conduct a Test.
A push notification should be received in your Messages area on MT4 on your iOS device.
Custom Notifications:
Log in to MT4 on your desktop.
Open the Alerts tab in the Terminal window.
Right-click anywhere and opt for Create.
Enable and select Notification from the Action dropdown menu.
Customize your desired notification, then perform a Test.
The custom push notification should appear in your Messages area on MT4 on your iOS device.
Click OK to finalize the setup of the custom notification.
Launch MT4 and opt for "Manage Accounts" from the primary menu.
Utilize the + icon and opt for "Login to an existing account."
Input "TradingProInternational" and choose the suitable trading server for your specific trading account.
Provide your trading account number and password, then proceed to sign in.
Your trading account is successfully incorporated into the Accounts tab.
Switching between accounts:
Launch MT4 and choose "Manage Accounts" from the primary menu.
Click on the desired trading account in the Accounts tab, input the trading account credentials if requested, and then proceed to Sign In.
The selected trading account is now operational within MT4.
Adding or removing trading instruments:
Access the default list of instruments by tapping on the Quotes icon located at the bottom-left of the screen.
To add:
Tap the + icon situated in the top-right corner.
Choose a group of symbols.
Select the instrument(s) you wish to add.
Navigate back to the Quotes tab using the Back button.
To remove:
Tap the pencil icon at the top right, followed by the bin icon.
Tick the boxes next to the symbol(s) you want to delete.
Confirm the removal by tapping the bin icon again.
Once completed, return to the Quotes tab by pressing the Back button.
Initiating orders:
Navigate to the Quotes section.
Select the trading instrument of your choice, and then choose the option for a New Order.
Configure the order parameters, including Stop Loss, Take Profit, Deviation, etc.
To execute a market order immediately, choose either Buy by Market or Sell by Market.
Confirm the order by tapping on Place. You will subsequently receive a notification confirming the successful opening of the order.
Creating pending orders:
Find the New Order feature.
Click on the displayed execution type and opt for a pending order.
Specify the following parameters: a. Order Volume b. Price for the pending order (additional price setup required for Buy Stop Limit and Sell Stop Limit) c. Optional Stop Loss d. Optional Take Profit
Note: Within the New Order window, select the instrument for placing a pending order by utilizing the dropdown menu located on the icon at the top-right corner, which displays all the instruments added to your Quotes tab.
Closing or adjusting orders:
Click on the Trade icon.
Select an order to view its details (Price, Stop Loss, Take Profit, order ID, etc.).
Long-press the order, then choose between closing the order or modifying it. a. Opt for Close Order to finalize the closure. b. Adjust any settings as needed, and then tap Modify.
A notification will be received, confirming the completion of the chosen action.
Opening instrument charts:
Navigate to Quotes.
Tap on the instruments, then choose the option to Open chart.
Switching chart types:
Access Menu, then proceed to Settings.
Click on Line type.
Select from three real-time chart types: Bar chart, Candlestick, and Line chart.
Adjusting timeframe:
Tap on the chart.
Pick a timeframe from the pop-up menu, with support for nine timeframes: M1, M5, M15, M30, H1, H4, D1, W1, and MN
Incorporating indicators:
While viewing a graph, select the ƒ icon located in the top menu.
Choose ƒ+ adjacent to the Main Chart.
Pick an indicator from the available options.
Adjust your preferences for the chosen indicator.
Complete the process by tapping Done.
Accessing the Journal:
Navigate to the Journal via the top-left menu.
Opt for specific dates and tap the letter icon to forward it via email to your designated email address.
Notifications:
Access Messages and tap the MQID button.
Copy or save the ID.
Log in to MT4 on your desktop device.
Navigate to the Tools menu and select Options.
Choose the Notifications tab and enable Push Notifications.
Input the MQID when prompted and conduct a Test.
A push notification should be received in the Messages area on MT4 on your Android device.
Custom Notifications:
Sign in to MT4 on your desktop.
Open the Alerts tab within the Terminal window.
Right-click anywhere and opt for Create.
Enable and select Notification from the Action dropdown menu.
Customize the notification as desired, then perform a Test.
The custom push notification should appear in the Messages area on MT4 on your Android device.
Click OK to finalize the setup of the custom notification.
Execute the file from your browser or double-click on the downloaded installation file.
Customize the installation location using Settings according to your preferences, or proceed by clicking Next to accept the End-User License Agreement.
Once the installation is finished, click Finish to open MT4.
During your initial log-in, close the "Open an account" window by selecting Cancel. Subsequently, a window will prompt you for your Login, Password, and Server information.
To log in to MT4, follow these steps:
Click on File, then select "Login to Trade Account."
Enter the Login, Password, and Server details for your trading account, then click the Login button.
You can locate this information on the page that appears when you complete the process of opening a new account, or check your registered email address.
Upon successful login, a confirmation chime will sound, indicating that you are now logged into MT4 with your trading account.
To switch accounts, follow these steps:
While currently logged into your trading account, go to File and select "Login to Trade Account."
Sign in with the credentials of your other trading account, including the account number, password, and the relevant server; then click OK.
To expedite future switches, you can opt for a quicker process by checking the box to "Save account information."
Adding and removing instruments can be done as follows:
To add instruments:
Right-click on the Market Watch window.
Choose "Symbols."
From the displayed list of symbol groups, make a selection.
Click on an instrument to add it to the Market Watch, and then click Close.
To remove instruments:
Right-click on the instrument in the Market Watch.
Click on "Hide."
Opening orders
Initiating orders can be done in four different ways:
Click on "New Order" in the toolbar.
Use the keyboard shortcut by pressing F9.
Right-click on the trading instrument in the Market Watch window and select "New Order."
Double-click on the trading instrument in the Market Watch window
These procedures initiate the opening of the New Order window.
In the New Order window, choose your preferred symbol, transaction size, Stop Loss (SL), and Take Profit (TP) levels.
The execution type, automatically determined by the chosen instrument and trading account type, is located under "Type."
To execute the order, select either "Sell By Market" or "Buy By Market."
Cosing orders
To close an order, you have several options:
Double-click on the specific order you wish to close in the Trade tab (located in the Terminal area), then click the yellow "Close By Market" button.
Right-click on the order in the Trade tab, choose "Close Order," and confirm. If One-Click Trading is enabled, the order closes upon selecting "Close Order."
Click on the 'X' located on the right side of the order in the Trade tab. This action swiftly closes the order when One-Click Trading is active.
Feel free to employ any of these methods to close your orders.
Pending orders
Pending orders in MT4 offer four types to choose from (Buy Limit, Sell Limit, Buy Stop, and Sell Stop), with the option to automatically close these orders using Stop Loss and Take Profit settings.
Follow these steps to create a pending order:
Open the New Order window (F9).
Choose the Symbol, set the order Volume, and select Pending Order from the Type dropdown menu.
The Pending Order settings will be visible. Pick your preferred pending order type from the Type dropdown, and then specify the desired Price and Expiry date.
Optionally, set Stop Loss (SL) and Take Profit (TP) levels as usual.
Click Place to establish your pending order.
Modify or delete orders
To adjust or remove orders, follow these steps:
Right-click on the specific order in the Trade tab (found in the Terminal area).
Select Modify or Delete Order.
For modification: adjust the applicable fields such as Price, Stop Loss, Take Profit, and Expiry. Confirm the changes by clicking Modify.
Trading with MetaTrader 4 involves several steps. Here's a general guide:
Login:
Log in to your MetaTrader 4 account using your login credentials.
Navigate to Market Watch:
Look for the Market Watch window, usually located on the left side of the platform.
Add Trading Instruments:
Right-click within the Market Watch window and select "Symbols" to add trading instruments. This step allows you to see available assets.
Open a New Order:
There are various ways to open a new order:
Click on "New Order" in the toolbar.
Press F9 on your keyboard.
Right-click on a trading instrument in the Market Watch and select "New Order."
Double-click on a trading instrument in the Market Watch.
Configure Order Details:
In the New Order window, select the symbol, set the transaction size, and configure Stop Loss (SL) and Take Profit (TP) levels if needed.
Place the Order:
Click "Sell by Market" if you anticipate a price decrease or "Buy by Market" if you expect an increase. The order is executed at the current market price.
Monitor the Trade:
Keep an eye on your open trades in the Terminal window. Track changes in the market and manage your trades accordingly.
Close the Order:
When you decide to close an order:
Double-click on the trade in the Terminal window and click the yellow "Close By Market" button.
Right-click on the order and choose "Close Order."
Pending Orders:
To place pending orders (Buy Limit, Sell Limit, Buy Stop, Sell Stop), follow similar steps but choose "Pending Order" in the Type dropdown menu and set desired parameters
Modify or Delete Orders:
To adjust or remove orders, right-click on the order in the Trade tab and choose "Modify" or "Delete Order."
Remember that trading involves risk, and it's essential to have a good understanding of the market, risk management, and the features of MetaTrader 4. Always practice responsible trading.
MetaTrader 4 (MT4) is accessible on Windows desktops as well as Android and iOS mobile devices. You can find a guide that illustrates how to utilize MT4 on your chosen device through article below:
Note: Prior to installing MT4, it is essential to locate your trading account login and server information within your client portal or registered email address.
Trading Pro is one of the leading online trading platforms, offering a wide range of trading options to its clients. The platform offers three different trading platforms to choose from: MetaTrader 4, MetaTrader 5, and cTrader.
MetaTrader 4 is one of the most popular trading platforms available. It is a powerful platform that offers a variety of features and tools that can help traders make informed decisions. It also offers a wide range of charting tools, advanced order types, and automated trading systems.
MT4 Trading Guide:
Trading with MT4: To engage in trading with MT4, begin by downloading the platform from the Trading Pro homepage.
Versatile Trading Accounts: All account types provide MT4-based trading accounts, emphasizing the platform's versatility and accessibility for various trading needs.
MetaTrader 5 is the latest version of the MetaTrader platform. It offers many advanced features, including a new market depth window, advanced charting tools, and a variety of order types. It also offers a wide range of automated trading systems and algorithms.
MT5 Trading Guides:
Trading with MT5: Discover the essentials of trading with MT5 by downloading the platform directly from the Trading Pro homepage.
Account Compatibility: Presently, MT5-based trading accounts are exclusively available for the ScalpX account type.
I've Already Initiated the Cashback Wallet, But Why Haven't I Received Any Cashback ?
One of the potential reasons for not receiving cashback could be that your cashback wallet was created after you closed your trading position. Cashback is typically calculated based on the trading volume generated during a specific period. Therefore, if your wallet was created after you closed your position, the trading activity associated with that position might not be eligible for cashback.
Another factor to consider is the duration of your open position. For instance, if the duration of your open position is below 300 seconds (5 minutes), it might not meet the criteria for cashback eligibility. Make sure to check the terms and conditions of the cashback program to understand the duration requirements.
Additionally, it is essential to ensure that you are trading using the correct account. Cashback programs only offer rewards for trades conducted through live accounts. If you are using social trading account or demo account that is not eligible for cashback. Double-check that you are trading using the designated account associated with the cashback program.
I've lost my phone. What steps should I take to deactivate two-factor authentication (2FA)?
Kindly reach out to us via live chat promptly, and we'll assist you in the process of disabling 2FA on your account. Once you have a new phone, you can proceed to re-enable 2FA.
Is it possible to change the introducing broker (IB)?
Once you've registered using an IB link, it is not possible to change your introducer broker (IB). We recommend that you enter the IB ID when creating a new live trading account. The IB ID is synonymous with the client ID. To view it, log in to the client area, navigate to the profile section, select "My Profile," and check your client ID.
What is the reason for the delay in crediting my deposit to my account?
Deposits are accessible 24/7, However, there may be times when a deposit may not appear instantly. This delay can be attributed to various factors, including, but not limited to, inherent limitations of the selected payment method.
Follow the steps below to confirm the processing of your deposit:
A.Refer to our website for anticipated processing durations, or explore additional details on payment methods.
B.You can review the transaction history for verification.
Log in to your Client Area.
Navigate to the traders menu.
Select Transaction History.
Provide the necessary details.
Click Submit.
Identify the transaction; details such as deposit time, payment method, trading account, status, and deposited amount are all displayed here.
Click on the transaction to access its details, providing insights into the processing status of your deposit.
C. If your deposit has surpassed the expected processing time, please open a new ticket via helpdesk and reach out to Trading Support. Kindly provide the following details:
Confirmation of your deposit (e.g., a screenshot of the payment slip)
What is the process for closing my trading account?
You can submit a new ticket through the helpdesk to request the closure of an unused trading account by specifying the account details. Alternatively, you may contact us via live chat for further assistance.
To modify your personal information, navigate to "My Profile," then select "Profile Information." Choose the specific details you wish to change and click on the "Update" button.
If you encounter any difficulties making changes, please reach out to us through live chat for assistance.
What was the reason for the rejection of my documents?
Your documents might have been rejected due to issues such as unclear images, invalidity, expiration, cropped edges, or discrepancies with your profile details. For assistance, feel free to reach out to us through live chat.
Explore the Benefits of Registering a Demo Account with Trading Pro
Registering a new Demo Account with Trading Pro is a great way to test your trading strategies without using real money. Trading Pro offers a variety of Demo Account options, each with its own unique features and trading conditions.
For example, if you are looking to test strategies with micro lots, the Demo Micro Account (MT4) is perfect for you. This account type offers micro lots, tight spreads, and a leverage of up to 1:2000.
There are other several type of Demo account that offers by Trading Pro which are Demo PRO Account (MT4) ,Demo Rookie Account (MT4), Demo Scalpx Account (MT4) and Demo Expert Account (MT5)
To register a new Demo Account with Trading Pro, here are step-by-step sentences for opening a demo trading account using the provided points:
Log in to the client portal: Begin by logging in to the client portal using your existing credentials.
Navigate to the accounts menu: Once logged in, go to the accounts menu, typically located in the left side or within the main dashboard.
Select "Open Demo Account": Within the accounts menu, find and click on the option that says "Open Demo Account."
Choose the type of trading account: A list of different trading account types will be presented. Select the specific type of trading account you want to create (e.g., Demo micro account, Demo pro account, etc.).
Continue with the process: After selecting the type of trading account, proceed by clicking on the "Continue" or a similar button to initiate the account opening process.
Registering a new Demo Account with Trading Pro is a great way to test your trading strategies without using real money. With a variety of account types to choose from, you can be sure to find the perfect account for your trading needs.
How to do internal transfer to my trading account?
Here's a step-by-step guide on how to perform an internal transfer within your trading account:
Log in to the client portal: Start by logging in to your client portal using your login credentials.
Navigate to the funds menu: Once logged in, go to the funds menu, typically located within the platform's main dashboard.
Access internal transfer: Within the funds menu, look for and click on the option labeled "Internal Transfer."
Select transfer details: Choose the accounts for the transfer by specifying the "transfer from" and "transfer to" accounts.
Continue with the transfer: After selecting the accounts, proceed by clicking the "Continue" or a similar button to initiate the internal transfer process.
By following these steps, you can easily perform an internal transfer within your trading account through the client portal. Ensure that you review and confirm the transfer details before completing the process.
What documents are required for the individual registration?
To complete the company registration process, you will typically need to upload the following documents:
National ID: Provide a valid copy of your national identification card as a primary form of personal identification.
Valid Driving License (within 3 months expiry)
Valid Passport (6 months before expiry)
Creating an account with an online service is often a tedious process, requiring users to submit multiple forms of identification and personal information. However, with the introduction of individual registration auto-verification systems, the process has become much simpler and faster.
Once these documents are submitted, they are automatically verified by the system, allowing for a quick and easy registration process.
What documents are required for the corporate registration?
To complete the company registration process, you will typically need to upload the following documents:
National ID: Provide a valid copy of your national identification card as a primary form of personal identification.
Certificate of Incorporation: Submit a copy of the certificate of incorporation, ensuring that it remains valid within the last six months. This document verifies the legal formation of the company.
Evidence of Appointment of Director: Furnish documentation that substantiates the appointment of directors within the company. This ensures clarity on the leadership structure and responsibilities.
Here are step-by-step sentences for creating a ticket from the helpdesk:
Log in to the client portal: Start by logging in to the client portal using your credentials.
Navigate to the helpdesk menu: Once logged in, locate the helpdesk menu on the right side, positioned above or beside the main dashboard.
Access the helpdesk: Click on the helpdesk menu to open the helpdesk section.
Add a new ticket: Within the helpdesk section, look for an option that allows you to add a new ticket. Click on it to initiate the ticket creation process.
Following these steps will guide you through the process of creating a new ticket from the helpdesk in the client portal. Be sure to provide all necessary details and information when adding a new ticket.
Here are step-by-step sentences for setting up a cashback wallet:
Create a cashback wallet: Begin by establishing a cashback wallet. To do this, navigate to the accounts menu on the platform.
Access the accounts menu: Once in the accounts menu, locate the option for creating a new account or wallet.
Press "Open Live Account" button: Look for the "Open Live Account" button within the accounts menu and click on it to proceed.
Select the cashback wallet option: When prompted to choose the type of account, select the option specifically labeled as a "Cashback Wallet."
These steps will guide you through the process of creating a cashback wallet in your accounts menu. Be sure to follow any additional instructions or provide necessary information to complete the setup of your cashback wallet.
Here are step-by-step for changing your email address:
Log in to the client portal: Start by logging in to the client portal using your current credentials.
Navigate to the profile menu: Once logged in, go to the profile menu.
Access profile information: Within the profile menu, find and select the "Profile" option.
Click on the email section: Locate the email section within your profile information and click on change button to initiate the email address change process.
Receive PIN number: Upon initiating the change, a PIN number will be automatically sent to your current email address for verification.
Check your mailbox: Access your current mailbox to retrieve the PIN number sent for verification purposes.
Enter the PIN number: Enter the PIN number received in your mailbox to confirm and proceed with the email address change.
Continue with the change: After successfully entering the PIN, continue with the process to finalize and save the new email address.
Make sure to follow each step carefully, and be attentive to any prompts or messages that guide you through the email change process in the client portal.
To enhance the security of your trading account, you can activate two-factor authentication. Follow these steps to set up Two-factor Authentication for your account:
Log in to the Members Area.
Navigate to the 'Profile' section and select 'Two-factor Authentication.'
Click enable two-factor authentication via Google Authenticator.
Differences between trading password and investor password
Both trading and investor passwords are used to access a trading account, but they serve different purposes:
Trading Password:
A trading password, sometimes called a "master password" or "trading password," is used to log in to a trading platform with full access to the account. It allows the user to perform various actions, including opening and closing trades, modifying orders, and managing the account.
Traders typically use the trading password to execute trades and actively manage their positions. This password grants complete control over the account and its trading activities.
Keeping the trading password secure and confidential is crucial, as it allows for the execution of trading decisions.
Investor Password:
An investor password, also known as a "read-only password" or "view-only password," provides limited access to a trading account. Users can view the account's activities with an investor password, such as trade history, account balance, and open positions.
However, the investor password does not allow the user to execute trades, modify orders, or make any changes to the account. It is primarily for monitoring and verifying the account's performance.
The investor password is often shared with third parties, such as account managers or individuals interested in verifying a trader's track record without the ability to interfere with trading activities.
The use of both passwords serves a security and control purpose. The trading password is for the account holder's complete control and trading operations. In contrast, the investor password allows limited access for those who need to observe account activity without the ability to make changes. Traders should use and protect these passwords accordingly to ensure the security and integrity of their accounts.
Trading Pro offers a variety of six distinct trading account options tailored to suit your individual trading preferences. These options encompass Pro (MT4), ScalpX (MT4), Rookie (MT4), Micro (MT4), ScalpX (CTrader), and ScalpX (MT5). Your client portal can accommodate multiple trading accounts simultaneously, depending on the specific account type you've selected.
Note: A confirmation email is exclusively dispatched to your designated email address upon the registration of a new client portal. The creation of new trading accounts will not trigger the sending of a confirmation email.
Here are step-by-step sentences for opening a trading account using the provided points:
Log in to the client portal: Begin by logging in to the client portal using your existing credentials.
Navigate to the accounts menu: Once logged in, go to the accounts menu, typically located in the left side or within the main dashboard.
Select "Open Live Account": Within the accounts menu, find and click on the option that says "Open Live Account."
Choose the type of trading account: A list of different trading account types will be presented. Select the specific type of trading account you want to create (e.g., rookie, scalpx, etc.).
Continue with the process: After selecting the type of trading account, proceed by clicking on the "Continue" or a similar button to initiate the account opening process.
Ensure that you provide any required information, such as personal details and financial information, as part of the account creation process. Additionally, be attentive to any prompts or instructions provided during the account opening procedure in the client portal.
Is it possible for me to cancel my withdrawal request?
You have the option to cancel your withdrawal if its status is still pending. This means that the request has been made, but it has not yet been approved or processed by the system. During this time, you can change your mind and decide not to proceed with the withdrawal.
However, once your withdrawal request has been approved by the system, you cannot proceed with the cancellation. At this point, the process of transferring the funds from your account to the designated recipient has already begun. The system has verified and authorized the transaction, making it impossible to reverse.
In conclusion, canceling a withdrawal request is possible, but only if its status is still pending. Once the system approves the withdrawal, it becomes irreversible. Therefore, it is essential to carefully consider your decisions before initiating a withdrawal and to stay informed about the status of your requests.
CVV, an abbreviation for Card Verification Value, is the 3-digit code located on the rear of your VISA or Mastercard debit/credit cards.
It serves as a security measure implemented to minimize online payment fraud. When conducting any bank card transactions with Trading Pro, you will be required to enter your CVV number.
Your CVV can be easily located on the back of your card. It's important to clarify that the ATM PIN should not be confused with the CVV.
Several reasons could lead to a credit card deposit being declined. Here are some common factors:
Insufficient Funds: Ensure that your credit card has sufficient available credit to cover the deposit amount. The transaction may be declined if the card is maxed out or has insufficient credit limit.
Incorrect Card Details: Verify that you entered the correct credit card information, including the card number, expiration date, and security code (CVV). Even a small error can lead to a decline.
Security Measures: Some transactions trigger security measures, especially if they are unusual for your spending patterns. Contact your credit card issuer to confirm that they are not blocking the transaction.
Exceeding Daily Limits: Many credit cards have daily transaction limits; surpassing this limit could result in a declined transaction.
International Transactions: If you are making a deposit using your credit card through our Client portal you might need to activate international transaction. The transaction decline may be due to potential fraud concerns. You may need to contact your card issuer to inform them of your intended to activate the international transaction.
Card Restrictions: Check if there are any restrictions on your credit card, such as restrictions on online transactions or certain types of payments. Adjustments may need to be made by contacting your card issuer.
Expired Card: Ensure that your credit card has not expired. If it has, the transaction will likely be declined.
Technical Issues: Occasionally, technical issues could result in a declined transaction. Please do not hesitate to contact our Support team for assistance.
All transactions, encompassing deposits, withdrawals, and internal transfers, are meticulously documented in your Client portal. To access this information, follow these steps:
Navigate to Trader's Menu > Funds >Transaction History by selecting the corresponding option.
Peruse the list of recorded transactions.
Identify the specific transaction you wish to review, considering transaction type, date, and payment methods for reference.
Under the "Status" column, ascertain the transaction's current status, whether it is Approved, Pending, Processing, Cancelled, or Declined.
For a comprehensive overview of the transaction, click on the transaction itself to display a summary containing all relevant details.
Approved: The transaction was completed. Pending: The transaction is yet to be completed. Cancelled: The transaction was canceled by the client.Declined: The transaction has been rejected.
Here are some potential reasons why a transaction (either deposit or withdrawal) might have been declined:
The transaction may have timed out. Please attempt the transaction again later or consider using an alternative payment method.
The operation is currently unavailable temporarily. Please try another payment method or retry the transaction at a later time.
The transaction was canceled due to an incomplete transfer form or a connection failure. Please make sure all required information is provided and try the transaction again, or consider using a different payment method.
A temporary processing error occurred at the bank. Retry the transaction later or opt for an alternative payment method. If the problem persists, contact your bank for assistance.
Temporary processing error. Please try the transaction again later or use a different payment method.
A card transaction error may have occurred. Ensure that the provided card details are accurate and attempt the transaction again. If the issue persists, contact your card issuer for assistance or consider using another payment method.
Your bank account might have insufficient funds. Top up your account and retry the transaction.
Note: In the event that a deposit transaction is still in a pending status or has been declined, but funds have already been deducted from your bank account, please reach out to the Trading Pro Support team. When contacting them, ensure to provide the following details: -The name of the payment system to which you are attempting to withdraw. -A screenshot or photo serving as proof that funds have been deducted from your bank statement.
What if I withdraw to an incorrect payment service account number?
In the event that you withdraw funds to an incorrect payment service account number, it is recommended to promptly contact our Support team for assistance. Typically, if such a scenario occurs, the bank may return the funds to us, and subsequently, we will ensure that the funds are returned to your account. Once this process is completed, you can proceed to initiate another withdrawal of the funds as needed.
Why was my withdrawal returned to my trading account?
If your attempt to withdraw was unsuccessful, several reasons may account for this issue. Let's explore a few potential causes:
Incorrect information provided on the withdrawal form.
Failure to meet Trading Pro's basic requirements for withdrawal, as outlined in our Client agreement.
Client cannot request withdrawal request using a third-party account. Withdrawal must request to your own account.
To track the status of your withdrawal, you can review the Transaction History in your Client portal. For additional information, please consult this article.
If you have further inquiries regarding your withdrawal, feel free to reach out to our Support Specialists .
Can funds be withdrawn using a payment method different from the one originally used for the deposit?
It is essential to utilize the same payment method for both deposit and withdrawal transactions, ensuring that funds are withdrawn securely by the rightful account holder. In instances where the same payment method cannot be employed due to technical issues, please reach out to our Support team, providing supporting evidence of the situation. While alternative payment methods may be suggested for withdrawal, this would necessitate additional verification of your payment account.
Is it possible to make a withdrawal using someone else's personal account?
Withdrawals using another persons' bank account are strictly prohibited to uphold security standards. Stringent regulations are in place to safeguard customers' accounts from potential fraud and identity theft. Even with permission from the account holder, we do not permit customers to withdraw funds from another person's account. This measure is implemented to protect the account holder's finances from unauthorized access or misuse.
These policies are in place to prevent unauthorized access and withdrawals from accounts. We prioritize the security of our customers' accounts and have zero tolerance for any attempts to misuse or pilfer funds from another person's account.
What payment methods are available for making deposits and withdrawals?
Discover the wide range of payment options available, encompassing credit and debit cards, international bank transfers, e-wallets, and additional methods. Visit the 'Deposit' or 'Withdrawal' sections in the Members Area to explore.
In accordance with our Client Agreement, clients are required to withdraw funds exclusively through the same bank account, credit/debit card, or payment system account that was originally utilized for depositing the funds. Additionally, the withdrawn currency must match the currency of the initial deposit.
Here are steps to Request a Withdrawal:
To initiate a withdrawal, ensure you have transferred funds into your wallet before proceeding.
Upload the necessary payment details by completing all the required information.
Request a withdrawal through the available methods within your client area.
Deposits made to Trading Pro are required to originate from a trustworthy and legitimate source. To prevent payments from third parties, clients are obligated to furnish evidence of ownership for the bank account they intend to use. For example, if a client intends to make a deposit via a credit card, the credit card owner must be the client themselves and not a third party, in accordance with the Anti-Money Laundering (AML) Policy. Failure to adhere to this policy will result in the forfeiture of the deposit. Importantly, Trading Pro does not impose any supplementary commission fees for deposit transactions.
How to Deposit at Trading Pro:
To initiate a deposit at Trading Pro, begin by logging in to your client portal.
Once you're in the client portal, navigate to the "Funds" menu where you'll find various financial options.
Click on the "Deposit" option to initiate the deposit process.
You'll be prompted to select your preferred deposit method from the available options.
After choosing your deposit method, proceed by clicking "Continue" to complete the transaction.
There might be various reasons why closing your open order in MT4 or MT5 platform is not possible. Some potential factors to consider include:
Closing Open Orders during Market Closure: If attempting to close an open order during weekends or a trading instrument's daily break, it may fail until the market reopens
Resolve this by waiting for the market to reopen for the specific trading instrument and then attempting to close the order.
Visual Glitches and/or Connectivity Problems: The presence of visual bugs or connectivity issues might falsely convey that an open order is not closing.
Address this by completely closing your trading terminal and reopening it to verify the status of the order.
Technical errors: Technical errors can indeed be one of the reasons why a client might face difficulty in closing an open order
If the problem persists, it's recommended to reach out to the Trading Pro Support team for assistance.
A take-profit order, a form of limit order, allows you to specify a precise price at which your trading provider will close your open position, securing a profit for you.
Traders utilize a stop-loss order to curtail losses or secure the remaining profit on an existing position. This order is a crucial tool in effectively managing the risk associated with a trade.
For short-term traders, take-profit orders prove valuable as they enable the management of risk by exiting a trade immediately upon reaching the planned profit target. This strategy helps them avoid potential downturns in the market.
Stop-loss orders provide a straightforward and intelligent approach to mitigating the risk of loss in a trade. Additionally, they serve the dual purpose of securing profits.
Determining the optimal prices for both take-profit and stop-loss orders typically involves a blend of technical and fundamental analysis, reflecting a comprehensive approach to the trading strategy.
How do you calculate the best take-profit and stop-loss price levels?
Determining the optimal price levels for both your take-profit and stop-loss orders involves considering a wide range of factors, and these factors naturally vary from one trade to another. They encompass elements such as your individual risk tolerance, the security's volatility, and your short-term and long-term investment objectives.
Traders often employ technical analysis tools, including support and resistance levels, to pinpoint suitable prices for entry, take-profit, and stop-loss points. Some assets warrant scrutiny to discern whether retracements are frequent, necessitating a more proactive stop-loss and re-entry strategy.
In essence, take-profit and stop-loss orders are widely used, straightforward, and effective instruments that provide benefits to traders aiming to secure profits while minimizing potential losses. They are viewed as safeguards in trading. In adverse scenarios, a stop-loss can avert significant losses in unforeseen circumstances, while a take-profit order shields a trader from a downturn that has already reached their price target.
Nevertheless, it's crucial to recognize that take-profit and stop-loss orders may not be suitable for every situation. For instance, employing them may not be advisable for very long-term investments or when dealing with extremely volatile instruments.
It's important to note that trading with CFDs involves leverage, which can result in faster-than-expected losses. Additionally, relying solely on past performance as an indicator for future returns through technical analysis may not always be reliable, so it's essential to factor in your risk tolerance.
Employing both trading strategies concurrently offers numerous benefits. The primary advantage lies in the ability of these orders to collectively constrain the overall risk associated with executing a trade. Nonetheless, similar to any trading strategies, there are certain drawbacks to consider;
Advantages of take-profit orders Disadvantages of take-profit orders Advantages of stop-loss orders Disadvantages of stop-loss orders
Advantages of take-profit orders
Traders can avoid constant monitoring of their trades throughout the day and eliminate the need for second-guessing regarding the potential highs or lows of an asset. This approach helps in maintaining a trade devoid of emotional influence.
Short-term traders have the ability to control their risk by exiting a trade as soon as their pre-determined profit target is achieved. This eliminates the necessity to expose themselves to the potential downturn.
Levels for take-profit orders can be established based on technical analysis tools, such as chart patterns or money management systems, providing a foundation for their placement.
The automated nature of take-profit orders simplifies the process of risk management, making it more convenient for traders.
Disadvantages of take-profit orders
Regardless of the asset's movements, take-profit orders are executed at the predetermined price. Even if the asset experiences a breakout to the upside, the order will still be executed, incurring opportunity costs.
While implementing take-profit orders may lower the risk for long-term investors, it also diminishes the potential for maximizing profits.
Although automating trades serves as a valuable risk management tool, it can potentially lead traders to become complacent, so it's easier to make mistakes
Advantages of stop-loss orders
Utilizing stop-loss orders provides a straightforward and intelligent approach to mitigating the risk of losses in a trade while simultaneously assisting in securing profits.
Stop-losses can be seamlessly incorporated into the strategy of any investor, as they are user-friendly and simple to set up.
Stop-loss orders introduce discipline into short-term trading by mitigating emotional influences that frequently result in transforming a profitable position into a loss.
The implementation of stop-loss orders eliminates the necessity for constant monitoring of investments, proving particularly advantageous during prolonged periods of absence.
Disadvantages of stop-loss orders
If an asset suddenly jumps above or below the stop price, the order is triggered. This results in selling the asset at the next available price, even if it's trading far from the stop-loss level. For instance, setting a 5% stop-loss order for an asset with a typical daily fluctuation of 10% may not be a sensible strategy.
Traders may experience their positions being closed in a rapidly changing market that reverses quickly, but this can be avoided by using a trailing stop. A trailing stop adjusts its stop price based on the asset's movements and is set at a specific percentage/amount above or below the market price. Alternatively, a 'guaranteed stop' can be obtained by paying a premium, ensuring a fixed stop price.
Long-term investors need not worry about short-term market fluctuations in solid companies; instead, they can view downturns as opportunities to add to their positions.
Stop-losses don't solve all problems; making poor investment decisions can still result in losses, albeit at a slower rate. Every trade incurs commission, and these small losses can accumulate over time.
When you reach your stop price, your stop order becomes a market order. This means the selling price can differ from the stop price, especially in fast-moving markets. This is relevant even when holding a position overnight, as poor earnings results can cause the asset to open below your stop price.
There are instances where you can't place a stop order for certain assets, including highly volatile penny stocks.
A 'stop-loss' order, formally referred to as a 'stop closing order,' is a tool employed by traders to either restrict losses or secure the remaining profit on an existing position. This order plays a crucial role in risk management during trading.
Stop-loss orders come with instructions to execute the closure of a position through buying or selling an asset, depending on whether the trader is in a long or short position, once the market reaches the specified price known as the stop price.²
Consider a scenario where our trader acquires an option on a stock and sets a stop-loss order 5% below the purchase price. In the event that the stock subsequently experiences a 5% decline, activating the stop-loss, the stock is sold at the best available price. If, on the other hand, the trader had taken a short position on the stock, the position would be closed through a compensating purchase when the asset begins trading at the designated price.
A 'take-profit' order, also referred to as a 'limit closing order,' is a specific type of limit order where you establish a precise price. Your trading provider will use this designated price to close your open position and secure a profit. If the limit order fails to reach the specified price, it remains inactive.
Many traders employ take-profit orders in conjunction with stop-loss orders to effectively manage the risk associated with their open positions. When you go long on an asset and it reaches the take-profit point, the order is automatically triggered, leading to the closure of the position with a profit. Conversely, if the asset experiences a decline, the stop-loss order is activated to minimize losses, aligned with your predetermined risk tolerance.
As a result, the disparity between the asset's market price and your take-profit and stop-loss orders establishes the maximum risk–reward trade-off for the trade.
Consider a scenario where a trader initiates a long position on an asset, anticipating a 20% increase. In such a case, they might place a take-profit order set at 20% above the purchase price and a stop-loss order positioned 5% below the acquisition price. This configuration results in a favorable 5:20 risk-to-reward ratio, assuming equal or tilted odds toward a positive outcome.¹
TradingPro's Market Execution feature guarantees efficient and seamless trading experiences for traders across all instruments.
Market Execution is a rapid order execution method, allowing traders to execute orders at the current price within fractions of a second. The price may fluctuate, either higher or lower than what the trader observes in the terminal window, as prices are in constant flux.
The primary advantage of this execution type lies in its speed, making it the fastest available option and providing traders with 100% market access.
Consider the following scenario:
Imagine a trader intending to place a buy order for EURUSD.pro in a Standard account equipped with market execution. Upon clicking "Buy" in the trading platform, the initial prices display as 1.21705/1.21735, but they swiftly adjust to 1.21719/1.21740. Without requiring any additional confirmation, the system automatically initiates the order at the new ask price of 1.21740. The phenomenon of prices shifting to a different value is commonly referred to as slippage and is a frequent occurrence in this type of execution.
What is the maximum number of trading accounts I can open?
You are limited to opening up to 10 trading accounts per type of live account. You can explore the details of different account types before initiating the opening of a trading account, ensuring you select the one that best aligns with your requirements.
Hedged orders, alternatively termed offsetting orders, involve placing orders for the same instrument in opposite directions. For example, buying 1 lot of XAUUSD and selling 1 lot of XAUUSD in the same trading account. Hedging is employed to protect against adverse market movements and is a risk management technique in the foreign exchange market.
The Scalpx account is designed for traders with experience. It is particularly well-suited for individuals who exhibit patience, find contentment in securing small profits, and excel in scalping strategies.
In forex trading, several vital differences exist between a demo account and a real (live) account. Here are the main distinctions:
Real Money vs. Virtual Money:
Demo Account: Functioning as a practice account, it utilizes virtual money. Traders can experiment with strategies and familiarize themselves with the trading platform without risking actual funds.
Real Account: Involving real money deposited by the trader, profits and losses directly impact the trader's financial situation.
Market Conditions:
Demo Account: Trades in a demo account occur in a simulated environment. Market conditions might not precisely mirror the real market, and order execution can be instant without slippage.
Real Account: Live trading exposes traders to genuine market conditions, including slippage, liquidity fluctuations, and the influence of news events. These factors can impact order execution and overall performance.
Psychological Impact:
Demo Account: Traders may not undergo the same psychological pressure and emotions since there's no real money at risk.
Real Account: Live trading involves significant psychological aspects. The fear of losses and the thrill of gains can influence decision-making and overall trading behavior.
Broker Execution and Slippage:
Demo Account: Order execution in demo accounts is typically flawless and might not reflect the actual speed or challenges faced in real markets.
Real Account: Live accounts may encounter slippage, delays, and variations in order execution, especially during volatile market conditions.
Risk Management:
Demo Account: Traders might not strictly adhere to risk management principles when using virtual money.
Real Account: Effective risk management is critical in live trading to safeguard capital. Losses have tangible financial implications, underscoring the importance of risk control.
Market Sentiment:
Demo Account: Traders in demo accounts don't contribute to real market sentiment, as they are not executing trades in the live market.
Real Account: Live traders actively participate in the market, influencing price movements and contributing to overall market sentiment.
Account Funding:
Demo Account: It is free, and users are not required to deposit real money.
Real Account: Traders need to fund a live account with real money to initiate trading.
Learning and Skill Development:
Demo Account: A valuable tool for learning and developing trading skills without financial risk.
Real Account: Trading with real money provides practical experience and reinforces the application of learned skills.
Traders commonly begin with a demo account for practice and gradually transition to a real account as they gain confidence. Both account types play crucial roles in a trader's development, offering distinct environments and experiences.
The Micro account is appropriate for traders of all levels, whether they are beginners or seasoned. It serves as an excellent entry point into the world of trading, allowing individuals to develop skills and accumulate experiences as they progress in their trading journey.
The Pro account is suitable for both novice and experienced traders to apply their trading skills and implement them for a greater opportunity to gain profits. Traders can trade forex on 57 currency pairs, precious metal and oil with variable spread starts from 1.6 pips and no commissions. It is suitable for various trading styles, ranging from day trading to automated trading strategies and everything in between.
The Rookie account is an account type that suitable to use by newbie traders, which providing them with the opportunity to engage in trading with smaller volumes and minimal trading units (cent lots). This account features the smallest minimum trading volumes, making it well-suited for experimenting with and testing various trading strategies.
Leverage modifications are linked to your equity; as it climbs to a higher tier, the leverage automatically decreases. When your equity falls to a lower tier, the leverage will stay the same unless the client takes the initiative to request a change through the Client Portal.
For Example:
Client Deposit $100 the leverage he chooses is 1: 2000, then trade and reached $1000 in equity, the leverage will down to 1: 1000. Then he withdraws or loss his fund becomes $100, the leverage will remain at 1:1000 until he requests to change leverage at client portal.
Leverage for all type of account
Leverage for precious metal and oil (all type of account)
Leverage for index and crypto (all type of account)
To initiate trading with the lowest possible amount of funds, you have the option of selecting a Rookie account or Micro account with a deposit amount of USD 1. The Rookie account offers the smallest minimum trading volume, known as the cent lot, enabling you to easily commence trading across various instruments.
Alternatively, you can commence trading with virtual funds by creating a demo account. This option is cost-free and serves as a valuable practice tool for aspiring traders.
What steps should I take if my trading account has a negative balance?
In case your trading account shows a negative balance and you have no active trades, it's essential to reach out to the Support team to rectify the negative difference.
If you prefer to keep trading right away, you can establish a new trading account and make a deposit into it to prevent the loss of the negative balance.
Free swap accounts, also known as "Islamic" or "swap-free" accounts, are designed to cater to traders who have religious or ethical reasons for avoiding interest charges.
On a free swap account, overnight positions do not accrue interest, making it suitable for traders who want to avoid the interest element in their trades. However, it's important to note that free swap accounts might have other differences or restrictions compared to standard trading accounts.
Remember that while free swap accounts do not incur interest charges, they may have other fees or commissions, and the spreads offered on currency pairs may differ. Therefore, it's essential to thoroughly understand the account terms and how they may impact your trading strategy before opening a free swap account.
Slippage occurs when an order is executed at a price that differs from the originally requested price. In other words, slippage occurs when there is a change in the bid/ask price between the moment a market order is placed and when it gets executed on the exchange. Slippage is the difference between the expected price of an order and the price at which the order is executed.
When does slippage happen?
Slippage is most prevalent during periods of market volatility, where prices can fluctuate rapidly. Various factors, such as trading server delays and significant market developments, can contribute to slippage. It's important to note that slippage can occur when executing both market and pending orders across all types of trading accounts.
Is slippage a bad thing?
While it's advisable to minimize slippage for a smoother trading experience, it's worth noting that slippage isn't inherently detrimental since the price difference can work either in favor of or against the trader. The executed price of an order can be classified as positive slippage, negative slippage, or no slippage.
Positive slippage: occurs when the ask price is lower when buying or the bid price is higher when selling.
Negative slippage: on the other hand, happens when the ask price is higher when buying or the bid price is lower when selling.
We offer a feature known as negative balance protection, which guarantees that even if a trade leads to a negative balance in a trading account, the amount owed is erased. The account balance is reset to zero.
To illustrate this, let's consider a scenario where a trader has a trading account balance of USD 50 and closes a trade that incurs an overnight loss of USD 100. In the absence of negative balance protection, the trader would need to deposit USD 50 to restore their balance to zero and reactivate their trading account. However, with negative balance protection in place, we reset the balance to zero without requiring the trader to cover the loss with their own funds.
The primary purpose of negative balance protection is to ensure that, regardless of the extent of trading losses, traders will never find themselves in debt; losses are confined solely to the balance in the trading account and no more.
At Tradingpro, we provide these features to foster sustainable, long-term relationships with traders. Our revenue is generated solely from the spreads on trades, and we do not benefit from our traders' losses.
Trading Pro provides a range of spot CFD (contract for difference) commodities, enabling traders to engage in price speculation for trading instruments without possessing the underlying assets. It's worth noting that orders executed on these instruments do not come with an expiry date.
In summary, Trading Pro offers the following tradable instruments:
Cryptocurrencies:
CFDs on cryptocurrencies like Bitcoin, Ethereum, and more are available for trading 24/7, except during scheduled breaks and server maintenance hours. These CFDs are traded against the US dollar.
Forex:
In the foreign exchange category, trading instruments always involve pairing a base currency with a quote currency (e.g., USD/GBP). This encompasses major, minor, and exotic currency pairs.
Commodities:
This instrument category covers metals and natural gases. Traders can access precious metals like silver and gold, which are tradable against the US dollar.
Equities:
Trading Pro offers CFDs on stocks from international stock markets, including well-known companies like AAPL (Apple Inc.), AMZN (Amazon), and more.
Indices:
Popular indices such as US30 and US500, among others, are available for trading activity on Trading Pro's platform.
What is Forex? Forex, short for foreign exchange, refers to the practice of swapping one currency for another, typically for various purposes, such as trading, business, or tourism. Since currency values are constantly in flux, the amount you can get in your local currency for 1 US dollar today may differ from yesterday or tomorrow. These fluctuations in exchange rates can result in either profits or losses.
Illustrating Currency Exchange with an Example: Imagine a scenario where an individual visits a currency exchange to convert USD 100,000 into euros. If the exchange rate (USD/EUR) at that moment is 0.84000, they will acquire EUR 84,000. However, if the exchange rate later falls to 0.80000, exchanging the euros back into US dollars would yield USD 105,000. This results in a profit of USD 5,000 for the person.
Forex traders analyze economic and political conditions to predict market trends, enabling them to buy or sell currencies for potential profit. In the above example, the individual foresaw a decline in the exchange rate, leading them to sell their dollars and buy them back later when the rate had dropped, thereby generating a profit.
This is the essence of forex trading.
Trading Pro and CFDs: At Trading Pro, we offer Contract for Difference (CFD) instruments, allowing clients to speculate on the price difference of various currencies and assets in the market. Through leverage, clients can engage in substantial trades without physically owning the underlying assets.
Understanding the Forex Market: The forex market is the global arena for foreign exchange transactions, conducted electronically over-the-counter (OTC) through computer networks, connecting traders worldwide, as opposed to a centralized exchange.
Key Features of the Forex Market:
The forex market boasts a daily trading volume exceeding USD 5 trillion, surpassing other financial markets like commodities, futures, and stock exchanges.
Forex trading operates 24/5, from Monday to Friday, allowing for the continuous buying and selling of currencies by market-maker banks, brokerage firms (such as Trading Pro), independent brokers, investors, and traders.
Currency quotes are in constant motion, influenced by various factors like economic indicators, interest rates, bank activities, time of day, and traders' preferences and expectations.
Client transactions are executed using user-friendly trading platforms, such as MetaTrader 4 or MetaTrader 5, enabling traders to access real-time quotes from market participants like banks and market makers.
About Trading Pro: Trading Pro is a versatile broker offering high-quality trading services to a global clientele. It provides a convenient platform for conducting these transactions and consistently offers competitive spreads, making it a preferred choice for forex traders.
First, you need to log in to the client area of the platform hosting the rating contest.
Step 2: Navigate to the contest menu
Once you have successfully logged in, navigate to the contest menu. Usually, you can find it in the top navigation bar or in a drop-down menu under the "Contests" tab. Click on it to proceed.
Step 3: Select the Current Contest
You will find a list of ongoing contests in the contest menu. Look for the current contest you are participating in and click on it.
Step 4: Scroll Down to the Listing
On the contest page, scroll down until you reach the listing section. This section typically displays the ranking and standings of all the participants.
Step 5: Check Your Name in the Ranking
Within the listing, search for your name or username to locate your position in the ranking.
Are you ready to put your trading skills to the test and compete against other traders? Participating in the Trading Pro Contest is a great way to showcase your abilities and potentially win exciting prizes.
Step 1: Log in to the Client Portal
To participate in the Trading Pro Contest, Log in to the client portal using your credentials.
Step 2: Navigate to the Contest Menu
Once you have successfully logged in, you will find yourself in the client portal dashboard. Please be sure to look for the contest menu, which is usually prominent on the platform.
Step 3: Select the Current Contest
Within the contest menu, you will see a list of available contests. Please look for the contest you'd like to participate in and click on it to access the details.
Step 4: Click on the "Participate" Option
After selecting the desired contest, you will be presented with various options and buttons. Look for the "Participate" option and click on it to officially enter the competition. Some platforms may require additional information or confirmation before allowing you to participate, so make sure to follow any prompts or instructions that appear.
Congratulations on starting your trading journey with Tradingpro. Once you’ve registeredand fully verified your account, it’s time to start trading. This article will guide you through the steps to initiate your trading experience with Tradingpro
Make a deposit
Select a trading platform.
Add trading instruments
Calculate margin
Start trading
How to make a deposit:
Log in to your Client Portal
quick Links Deposit tab.
Select your preferred payment method.
You can follow the following prompts to make your first time deposit.
Select a trading platform:
We offer various trading platforms for your convenience.
We offer a variety of trading instruments including Forex, Commodities, Stocks, and Indices. On your chosen trading platform, you can add the instruments you want to trade.
With Tradingpro Terminal add instruments by searching for an instrument in the search bar, and then selecting the instrument to bring up its chart and start watching.
Calculate Margin
Margin is the reserved amount needed to open and maintain a leveraged trading position. To calculate the required margin for any instrument at any leverage, use the Trading Calculator. Read more on how to use the Trading Calculator.
Start trading
You’re now ready to start trading. Here are brief steps to open and close a trade using the Tradingpro Terminal
Open and close a trade on Tradingpro Terminal
To open:
On the chart of your chosen instrument, click Sell or Buy.
Set the order volume by lots, currency, or units.
You can also set a pending order, take profit, and stop loss.
Once done, click Confirm.
To close:
Simply click the x icon on the order in the Portfolio tab.
Once you submit your Proof of Identity and/or Proof of Residence documents, you will receive a confirmation email in your registered email inbox. Also, once the documents are checked and reviewed, you will receive an email about the status (approved/rejected).
It is suggested you log into your Personal Area to see your verification status on the top bar. Note that the detailed reason can only be found in the PA in case of document rejection.
Unverified user with no verification steps completed:
User with one or few steps of verification completed:
The status after completion of each verification step (email) will look similar to the screenshot above, only with varying percentage of completion.
Here's a guide on how to register an account with Trading Pro:
Access the registration page: To initiate the registration process, click on the registration page link: Trading Pro registration account.
Complete the registration form: Fill in all the required fields on the registration form to sign up. Ensure that you check all the necessary boxes to secure your registration.
Confirmation email: After signing up, you will receive a confirmation email from Trading Pro. Please check your email inbox. Verify your email address by entering the provided PIN number on the registration form to confirm your email.
Email verification: Verify your email address by locating the confirmation email in your inbox and following the provided instructions. This step is crucial to confirming your registration.
Upload documents for verification: Go to the profile menu and upload the required documents to complete the verification process. This step is essential to ensure the security and authenticity of your account.
By following these steps, you can successfully register an account with Trading Pro and complete the necessary verification procedures.
Unlock Your Trading Potential with Trading Pro: A Comprehensive Platform for All Traders
Trading Pro is an innovative global platform that provides traders with the opportunity to learn and grow. The platform offers a variety of account types and platforms to cater to the diverse needs of traders. Whether you are a beginner or a seasoned trader, Trading Pro has something to offer.
The platform provides access to a wide range of markets, such as stocks, forex, commodities, and cryptocurrencies. It also offers a variety of tools and features to help traders make informed decisions. These include real-time market data, charting tools, news feeds, and more.
The platform is also designed to be user-friendly and secure. It uses advanced encryption technology to protect user data and transactions. It also offers 24/7 customer support to help traders with any questions or concerns.
Overall, Trading Pro is a comprehensive platform that offers traders the opportunity to learn and grow. It provides access to a wide range of markets, tools, and resources to help traders make informed decisions and stay up to date with the latest trends. It also offers a secure and user-friendly environment for traders to operate in.
Is there a Help Center or knowledge base I can explore?
Yes! Our Help Center offers a wide range of articles, tutorials, and how-to guides on topics like account setup, funding, trading tools, and more. You can access it anytime via the main menu on our website.
We currently offer priority callback support for verified clients. If you prefer a phone conversation, request a callback through the contact form and a representative will call you at your preferred time.
Our support agents currently provide assistance in multi-language We are continuously expanding language options to better serve our global client base.
Yes, we offer live chat directly on our website and client portal. Simply click the chat icon at the bottom-right corner of the screen to start a conversation with one of our support specialists.
Our support team is available 24/5 from Monday to Friday, aligning with global market trading hours. During weekends, you can still submit a request, and our team will respond on the next business day.
You can reach our customer support team via live chat on our website, email at [email protected], or by submitting a request through the contact form in your client portal.
Please select our Live Chat on your bottom right. We offer 24/5 multilingual customer support. Alternatively, you can send us an email to [email protected].
Leverage is a ratio between the trader’s own funds and borrowed funds, which a trader borrows from his broker. 1:100 leverage means that for a transaction you must have a trading account with an amount 100 times less than the sum of the transaction. Example: a trader chooses the 1:500 leverage and has 200 euros on his account. Leverage 1:500 allows him to buy a contract worth 100.000 euros.
Swap is an agreement to exchange currency between two foreign parties. The agreement consists of swapping principal and interest payments on a loan made in one currency for principal and interest payments of a loan of equal value in another currency.
To get the password, please go to (link). Then enter your registered email address and click the continue button. You will receive a PIN via email to reset your password.
Account verification is a simple measure to ensure the validity of your information and to protect our clients against fraud. It will make sure that your transactions are authorized and secured. We strongly recommend submitting all of the required documents before making your first deposit.
The TradingPro International (PTY) LTD (Registration number 2014/202132/07) is a Financial Services Provider authorised and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under the licence number FSP No. 49624. The registered address is at Office 106 1st Floor Pharos House 70 Buckingham Terrace Westville Kwa-Zulu Natal 3630
TradingPro International Limited (Registration number 208079 GBC) is a Global Business Licence under Section 72 of the Financial Services Act 2001 and an Investment Dealer (Full Service Dealer, excluding Underwriting) Licence under Section 29 of the Securities Act 2005 authorised and regulated by Financial Services Commission, Mauritius under license number GB23202513. The registered address is at 3rd Standard Chartered Tower, Cybercity, Ebene 72201, Mauritius.
Information: Clients who are interested in registering must be at least 18 years of age and above to use the Trading Pro service. For traders who want to start trading, one must know and understand the risks involved, if not including possibilities for you to experience losses ahead. One must be cautious when using the currency market. Traders are encouraged to use the margin to assess the level of ones ability.
Risk Warning: Any information or element made for publication purposes, copying, or reproduction shall be obtained only in writing from Trading Pro. Kindly note that forex trading and trading in other leveraged products involve a significant level of risk and are not suitable for all investors. Trading with financial instruments may result in profits as well as losses, and your losses can be greater than your initial invested capital. Before undertaking any such transactions, you should ensure that you fully understand the risks involved and seek independent advice if necessary.
This information is not directed nor intended for distribution to or use by residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company does not offer its services to residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company holds the right to alter the above lists of countries at its discretion.
