Payment Reconciliation Assistant
2026-03-09 00:00:00
Overview
Description
• Monitor transactions and user activities on and off the platform to detect suspicious behaviour
and potential fraud.
• Conduct on-chain analysis to trace cryptocurrency flows and identify fraudulent or high-risk patterns.
• Review customer transactions for risks such as account takeover, social engineering, friendly, fraud, and identity theft.
• Investigate chargebacks and fraud claims, analyse loss trends, and recommend preventive measures.
• Analyse trading and behavioural patterns, including blockchain data, to strengthen fraud detection strategies.
• Prepare and present detailed reports on fraudulent activities, risk exposure, and preventive actions to senior management.
• Collaborate with internal teams and external partners to improve investigative processes and minimize company risk.
• Contact customers via phone or email to verify transactions, account details, and suspicious activities.
• Ensure timely and accurate processing of payments, authorizations, and reconciliations.
• Resolve client payment-related queries and discrepancies efficiently.
• Monitor payment alerts from service providers, take necessary action, and escalate risks or irregularities immediately.
• Support major or complex fraud investigations in coordination with Customer Support, Back Office, and Compliance teams.
• Keep updated on industry trends, regulatory changes, and technological advancements to enhance fraud prevention systems and perform other tasks as assigned by management.
Key Responsibilities
- Collaborate with cross-functional teams to deliver high-quality solutions
- Participate in code reviews and maintain coding standards
- Contribute to technical documentation and knowledge sharing
- Stay updated with industry trends and best practices
- Support continuous improvement initiatives
Requirements
• Diploma or Degree in Mathematics, Accounting, Finance, or Business studies
• Fresh Graduates are encouraged to apply
• Understanding of Anti-money laundering (AML), fraud, and risk management concepts
• Proficiency in Microsoft applications, particularly in Microsoft Excel
• Aptitude to quickly learn new (proprietary) systems and procedures
• Excellent spoken and written English communication skills
Benefits
- Competitive salary
- Medical & dental coverage
- Season pass parking
- Opportunities for career growth and development
- Collaborative and dynamic team culture
About Company
Who We Are
TradingPRO is a leading financial technology company that provides cutting-edge trading platforms and services to traders worldwide. We are committed to innovation, excellence, and empowering our clients to achieve their financial goals.
Our team consists of passionate professionals from diverse backgrounds who share a common vision of revolutionizing the trading industry through technology and exceptional service.
Our Approach
We believe in fostering a collaborative environment where creativity and innovation thrive. Our approach combines cutting-edge technology with deep market expertise to deliver solutions that exceed our clients' expectations.
Security & Compliance
We maintain the highest standards of security and regulatory compliance to protect our clients' assets and data. Our platform is built with enterprise-grade security measures and adheres to international financial regulations.
Performance & Reliability
Our trading platform delivers exceptional performance with ultra-low latency execution and 99.9% uptime. We continuously invest in infrastructure and technology to ensure our clients have access to the most reliable trading environment.
Education & Growth
We invest in our team's continuous learning and development through training programs, conferences, and educational resources to ensure everyone stays at the forefront of industry knowledge.
2015
Founded
200+
Experts
100+
Markets
500K+
Traders
