Frequently Asked Questions
Find answers to common questions about our services
How long does withdrawals take?
Within 15 minutes to 24 hours.
How long does deposit takes?
Credit to account is immediate upon arrival.
How long does it take to get my account verified?
In an instant by Artificial intelligence (AI).
What are the required documents for verification?
A clear soft copy of your Identification Card/Driving License/Passport.
How many accounts can be opened?
You are allowed to open up to 10 trading accounts for each type of account.
How many types of accounts do you offer?
We provide six self-trading accounts such as Rookie, Micro, Pro, ScalpX, and Expert (MT5).
I forgot my password. How can I retrieve it?
To get the password, please go to (link). Then enter your registered email address and click the continue button. You will receive a PIN via email to reset your password.
Can I update my phone number and email address?
Yes, you can. To change your phone number and email address, please submit a request in the client portal.
Why should I get my account verified?
Account verification is a simple measure to ensure the validity of your information and to protect our clients against fraud. It will make sure that your transactions are authorized and secured. We strongly recommend submitting all of the required documents before making your first deposit.
How do I create an account?
Creating an account is easy! Simply click on the "Sign Up" button in the top right corner of our homepage and follow the instructions.
You'll need to provide your email address, create a password, and verify your identity.
How do I deposit funds?
You can deposit funds through several methods:
- Bank Transfer
- Credit/Debit Card
- PayPal
- Cryptocurrency
To make a deposit, go to your account dashboard and click on "Deposit Funds".
How do I reset my password?
If you've forgotten your password, follow these steps:
- Click on "Login" in the top right corner
- Click on "Forgot Password" below the login form
- Enter the email address associated with your account
- Check your email for a password reset link
- Click the link and follow the instructions to create a new password