Frequently Asked Questions

Find answers to common questions about our services

How to generate an IB link?

 To generate an IB link:

  1. To produce an IB link, go to the Partnership Menu and opt for "Marketing tools."
  2. In the Marketing tools section, navigate to "Create New Link" section
  3. Opt for the "Create your new link" option to commence the generation of a fresh IB link.
  4. Adhere to the on-screen prompts and furnish the necessary details for customizing your link.
  5. After inputting the required information, click on "Submit" to advance in the creation of your IB link.
  6. Review the resulting link to confirm its alignment with your marketing strategy and partnership objectives.
  7. Congratulations! You have successfully crafted an IB link ready for use in your marketing and promotional endeavors. 


Updated: 1 day ago

Risk management for subscription configuration in social trading

Total Loss - The total realized loss from all replicated trades since joining the provider. Once this level is attained, the subscription is archived. Upon reaching this threshold:

  • All active trades copied under the subscription are closed.
  • The subscription is archived.

Total Loss Subscription Action :

  • Keep- do not perform any action on copied position 
  • Suspend-pause subscription
  • Unsubscribe- Permanently discontinue subscription with the provider

Total Loss Trading Action :

  Responses when the designated floating loss threshold is attained:

  • Keep all: No action is taken on copied positions
  • Close all: Close all copied positions
  • Close unprofitable: Terminate replicated positions with losses 
  • Close all unprofitable: Terminate all replicated positions with losses 

Total Profit - The total realized profit from all replicated trades since becoming a member of the provider. Upon reaching this point, the subscription is archived. 

Total Profit Loss Subscription Action :

 Actions in case the specified total profit loss is reached.

  • Suspend: pause subscription
  • Unsubscribe: permanently discontinue subscription with the provider

Total Profit Loss Trading Action :

Responses when the designated total profit/loss level is achieved: 

  • Keep all: No action is taken on copied positions
  • Close all: Close all copied positions
  • Close all unprofitable: Terminate all replicated positions with losses

Floating Loss -When the cumulative floating loss of copied trades reaches an acceptable level, a predefined action is triggered. 

Floating Loss Subscription Action :

Actions in case the specified total profit loss is reached.

  • Suspend: pause subscription
  • Unsubscribe: permanently discontinue subscription with the provider

 Floating Loss Trading Action :

Responses when the designated floating loss level is achieved: 

  • Keep all: No action is taken on copied positions
  • Close all: Close all copied positions
  • Close all unprofitable: Terminate all replicated positions with losses

 

Updated: 1 day ago

What is the duration for the trading interval in social trading?

 In social trading, the intervals are categorized into per trade, daily, and weekly. 

  1. Per trade intervals, performance fees is instant, it will be paid after the position closes
  2. For platforms that charge a weekly performance fee, the fee is typically calculated based on the performance of the signal provider from Sunday 00:00 to Saturday 24:00. This means that the fee is based on the overall performance of the signal provider throughout the week. The fee is then deducted from the follower's account balance at the end of the week.
  3. On the other hand, platforms that charge a daily performance fee calculate the fee based on the performance of the signal provider from 00:00 to 24:00 each day. This means that the fee is based on the daily performance of the signal provider. Similar to the weekly performance fee, the daily fee is deducted from the follower's account balance at the end of each day.

 

Updated: 1 day ago

Why is my social trading account not replicating the actions of the providers?

If you are a follower of a social trading account and you find that your account is not replicating the actions of the providers, there are several reasons why this could be the case.

First, you should check your risk management settings to make sure they are properly configured. If the settings are not set up correctly, the system may not replicate the trades of the providers. 

Second, if you have not activated the subscription to the provider, the system will not be able to replicate their trades. Make sure you have activated the subscription and that it is still active. 

Third, if the subscription has been suspended, the system will not be able to replicate the trades of the providers. Make sure the subscription is still active and that you have not been blocked from the system. 

Finally, if you do not have enough money in the account, the system will not be able to replicate the trades of the providers. Make sure you have enough money in the account to cover the trades. 

By taking these steps, you should be able to ensure that your social trading account is replicating the actions of the providers. 

Updated: 1 day ago

Difference Between Providers and Followers

Social trading is a popular way to trade in the financial markets. It allows traders to copy the strategies and activities of experienced traders, called providers. This allows traders to benefit from the expertise of the provider without needing to have the same level of experience themselves. 

The provider is the experienced trader who shares their trading strategies and activities. They execute trades on their own accounts, and these trades are automatically replicated by followers.

The follower is an individual who chooses to copy the trades of a provider. Followers replicate the provider's trades in their own accounts, allowing them to automate trading. This means that the follower does not need to have the same level of experience as the provider in order to benefit from their strategies.

In summary, the provider is the experienced trader who shares their strategies, and the follower is an individual who chooses to copy those strategies.

Updated: 1 day ago

How do I deposit and withdraw funds in my social trading account?

Here's how to deposit and withdrawal money from social trading platforms :

Login to the client area. This is typically accessible from the main page of the trading platform you're using.

Go to the traders menu. This is located on the central side of the screen. 

Click on the internal transfer option. This will allow you to transfer funds between different accounts.

Select from which account to which account you would like to transfer funds.

Fill up the details, including the amount you would like to transfer, and any additional information that may be required.

Click submit. This will initiate the transfer process and the funds will be deposited into the destination account.

Withdrawing money from social trading platforms is just as easy. All you need to do is follow the same steps as above, only this time, select the account from which you would like to withdraw the funds. Once you have filled up all the details, click submit and the funds will be transferred to your designated account. By following the steps outlined above, you can easily and securely transfer funds between different accounts. 

Updated: 1 day ago

How frequently can I request a withdrawal for my performance fee as a strategy provider?

As a social trading provider, you can request a withdrawal from your earned commission as frequently as you'd like. There is no limit to the number of times you can make a withdrawal, so you can choose to withdraw all your performance fees earned as often as you'd like.

The process for requesting a withdrawal is easy and straightforward. Overall, as a social trading provider, you can request a withdrawal from your earned commission.There is no limit to the number of times you can make a withdrawal, and you can choose to withdraw all your performance fees earned.

Updated: 1 day ago

What is the commission fee for CopyCent?

The commission charges are 2 pips per entry. 


Updated: 1 day ago

How to Unsubscribe from a Provider?

Log in to your client area and navigate to the 'Social Trading' menu.
Click on 'My Subscriber' to view your subscriptions.
Select the subscription you want to unsubscribe from.
Scroll to the right and click on 'Unsubscribe.'
By completing these steps, you will be unsubscribed from the provider, and their services will no longer be accessible to you.

Please be aware that certain providers may necessitate direct contact for the completion of the unsubscription process.

Updated: 1 day ago

Is there any cashback entitlement for a social trading account?

Many people are interested in social trading, which is a form of investing that allows users to copy the strategies of experienced traders. However, one of the questions that often comes up is whether there is any cashback entitlement for a social trading account. Unfortunately, there is no entitlement to cashback for a social trading account. 

Updated: 1 day ago

What is the minimum amount required for a follower to copy a social trading provider?

The minimum amount required for a follower to copy a social trading provider depends on the provider's settings. This could include having a minimum amount of trading experience or having a certain amount of capital available. Once the follower meets the provider's requirements, they can begin copying the provider's trades. Depending on the provider, the follower may be able to copy all of the provider's trades or just a portion. They may also be able to set their own risk parameters, such as the amount of money they are willing to risk per trade. 

Updated: 1 day ago

What is minimum balance ?

A Follower account must have a minimum balance to follow the Provider. For example, the provider set USD 100 as the minimum balance, so the investor should have the same amount or more than 100 as the requirement to follow the provider.

If investor equity less than USD 100 the error "Not enough Money" will be appear

Updated: 1 day ago

Why Hasn't My Performance Fee Been Paid?

This fee is paid to the fund manager as a reward for their successful management of the fund. However, it is not uncommon for investors to find themselves asking, "Why hasn't my performance fee been paid?"

The answer to this question may be due to a concept known as the high water mark. This is a rule that states that the fund manager must first cover any losses incurred by the fund before they can receive their performance fee. In other words, if the fund has lost money since the last time the performance fee was paid, then the fund manager must first make up those losses before they can receive their fee.

In summary, if you are asking why your performance fee hasn't been paid, it may be because the fund manager must first cover any losses incurred by the fund before they can receive their fee. This is known as the high water mark and is a standard practice in the industry. 

Updated: 1 day ago

Are there any requirement to become a social trading provider?

There is no requirement to become a social trading provider. Anyone with the necessary knowledge and experience can set up their own social trading account and start trading. All that is required is an understanding of the financial markets, the ability to identify profitable trading opportunities, and the willingness to take risks. 

Updated: 1 day ago

What is interval meaning ?

Trading Results are the aggregated profits of copied trades of a Subscription. They are later on used to calculate Payments. Trading Results’ calculation is performed by the Social Trading. Trading Interval is specified as one of the Offer conditions. We have a fews options for Interval;

Per Trade

Daily

Weekly

Monthly

General Examples;

Example 1:

Performance Fee = 20%

Interval: Per Trade

Performance Fee = 20%

Interval: Per Trade

Trading result Mode: Positive Profit

Trade 1 PnL = $50 → $10 Performance Fee will be paid out;

Trade 2 PnL = - $100 → No Fee;

Trade 3 PnL = $20 → $4 Fee will be paid out;

Trade 4 PnL = $60 → $12 Fee will be paid out.

Example 2:

Performance Fee = 20%

Interval: Daily

Trading result Mode: Positive Profit

Day 1 Trade 1 PnL = $50;

Day 1 Trade 2 PnL = - $100;

Interval’s Profit = - $50 → No Fee

Day 2 Trade 3 PnL = $20;

Day 2 Trade 4 PnL = $60;

Interval’s Profit = $80 → $16 Fee will be paid

Example 3:

Performance Fee = 10%

Interval: Weekly

Trading result Mode: HWM

Week 1 PnL = $400 → $40 Performance Fee will be paid out;

Week 2 PnL = -$200 → No Fee ($400 - $200 = $200 < $400 HWM);

Week 3 PnL = $300 → $10 Fee will be paid ($400 - $200 + $300 = $500; $500 - $400 = $100)

...and so on. 

Updated: 1 day ago

Why is my social trading account not present in the provider's listing?

 Copytrading is a popular way to make money in the financial markets, but sometimes it can be difficult to find the right provider. If your copytrade account does not exist in the provider's listing, there are several potential reasons why. 

The most common reason is that the provider has not yet started trading. Many providers require that their traders have a certain amount of experience before they can open a copytrade account. 

Another potential reason is that the provider has set their account to private. This means that only certain people can access the account, and your account may not be included in the listing. 

Finally, it is possible that provider's account is inactive. If there is no active trading within one month, the system may have automatically deactivated it. 

In conclusion, if your copytrade account does not exist in the provider's listing, it is likely due to one of the reasons mentioned above. Make sure to contact the provider to find out the exact reason before attempting to open a new account. 

Updated: 1 day ago

What is performance fee?

Performance Fee is the way for Followers to pay Providers for their work. This is a portion (in percent) of a profitable Trading result of a Subscription paid to the Provider. In case of a negative Trading result, Performance Fee calculation is skipped. Performance Fee calculation is controlled by Follower configurations (Trading Result’s calculation Mode and Trading profits) and Offers (Performance Fee Percentage and Trading Interval).

The fee is processed as a pair of withdrawal and deposit balance operations with custom comments. The calculated fee amount is withdrawn from the Follower as a Withdrawal PerformanceFee transaction type and deposited to the Provider as a Deposit PerformanceFee transaction type. By default, the receiver of the Fee is the Provider’s Trading account itself, but if a Provider has a Fee Receiver Account specified in the Provider’s Settings, Performance Fee transactions will be routed there.

Performance fee formula:

Performance Fee = Subscription’s Raw Profit * Fee %

Example:

Performance fee = 20%;

Interval: Per Trade

Mode: Positive Profit

Commission = -$10/lot

Trading volume = 0.5 lot

Raw Profit (based on the open-close price difference) = $20

  • Performance Fee if MetaTrader fees are included:

Performance Fee = $20 * 20% = $4 

Updated: 1 day ago

What is agent fee?

Agent Fee, paid by Providers to the third-parties such as Introducing Brokers or social media influencers who attract Followers to the broker’s social trading platform. Agent Fee are paid as percentages of the Performance Fee deducted from a Follower trading account. The person paying the Agent Fees is the Provider, but technically, the Provider does not issue these transactions. Provider only set how much will be allocate and system will be automated calculate the fees

Agent fee formula:

Agent Fee = Performance Fee * Agent Fee

Example

Agent fee: 10%

Performance fee: 20%

Fee type: Positive profit

Follower closes a trade with $100 profit

Follower pays = $100 * 20% = $20 Performance fee withdrawn

Agent Fee = $Performance fee withdrawn * Agent fee % = $20 * 10% = $2

Provider receives = Performance fee withdrawn - Agent fee = $20 - $2 = $18 

Updated: 1 day ago

Is it possible for the follower to close an order?

It is possible for a follower to close an order by provider social trading. This is because the follower has the ability to make their own decisions and execute their own trades. By using the provider's social trading platform, the follower is able to view real-time market data and analyze it to make informed decisions on when to enter and exit positions.

The follower can also set their own risk parameters and decide how much capital they want to allocate to each trade. This allows them to control their risk and take advantage of any potential profits. By closing the order, the follower is able to take profits or limit losses.

This allows the follower to make their own decisions and take control of their risk while still taking advantage of the provider's real-time market data and analysis. 

Updated: 1 day ago

What is Social Trading?

Social trading is a form of financial trading that allows investors to follow and replicate the trades of more experienced traders. It is an ideal solution for less experienced traders (followers) who want to connect with and copy the trades of more skilled traders without having to spend hours researching and analyzing the markets.

With social trading, you determine the amount you want to invest and then you can automatically mirror all the actions of the trader in real-time. When the chosen trader executes a trade, your account will simultaneously execute the same trade. This allows you to benefit from the experience and knowledge of the more experienced trader without having to do the research and analysis yourself.

Social trading is a great way for investors to gain access to a wide range of trading strategies and to benefit from the expertise of experienced traders. It also allows you to diversify your portfolio and to invest in a variety of different markets and assets. With social trading, you can access a variety of different trading strategies and benefit from the knowledge of experienced traders. 

Updated: 1 day ago

Investing with Confidence: A Guide to Social Trading

Social trading is a form of investment that allows you to copy the strategies of experienced traders. It is a great way for new investors to learn the ropes and benefit from the expertise of more experienced traders. Here's how it works:

First, you have to choose a provider whose goals align with yours to follow. You can review their past performance, risk profile, and strategy to make sure it is a good fit for you.

Once you have chosen a provider, you need to determine your investment amount. This will be the amount of money you are willing to invest in the provider's strategies.

Next, you need to open an account with a copy trading platform. This platform will automatically mirror all positions of the selected provider in your trading account.

You can then add additional funds to your account if needed. This is important as it allows you to benefit from the provider's strategies with a larger amount of capital.

Finally, you will be charged a performance fee to the provider for any generated profit. This fee is usually a percentage of the profits generated by the provider's strategies.

Social trading is a great way for new investors to get started in the world of investing. By following the strategies of experienced traders, you can learn the ropes and benefit from their expertise. Just make sure to choose a provider whose goals align with yours and determine your investment amount before getting started. 

Updated: 1 day ago

What is join link ?

This join link is restricted to a select group of investors, and it is the provider's responsibility to distribute it among this specific audience. 

Updated: 1 day ago

What is Private & Public visibility meaning ?

Tradingpro grants its providers the option to become private or public. 

Private copy trade

Private Providers are hidden from the public listings (both in Ratings and in the Client Portal). The only way to follow such Providers is via a Join Link to their Offer.

Join Link is a web link leading to a Follower registration page where the Provider and the Offer are predefined. It can be used more conveniently to share a subscription link. Optionally, a Join Link may also have an expiration date after which the link becomes inactive (the Offer continues being active, though).

Being private can be helpful for Providers who do not want to share their strategy with broad audiences but only with a few people they know personally.

Offers can be private as well, such Offers are also available for Followers only via Join Link. Public Providers can utilize Private Offers as well. For example, the Join Link can be secretly shared somewhere externally, e.g., on social media, and the Followers proceed by getting a time-limited promotion with Performance Fee discounts from the Provider.

Public copy trade

In public copy trading, the trading activities of participants are visible to the broader community within the copy trading platform. Signal providers (experienced traders) make their trading strategies and performance data publicly available on the platform. Any user on the platform can choose to follow and replicate the trades of these public signal providers. Public copy trading platforms often emphasize a community aspect, where traders can share insights, discuss strategies, and learn from each other. 

Updated: 1 day ago

What is offers /provider's offers?

Offer is a list of conditions by which a Provider works with their Followers. It determines:

The Performance Fee paid by the Followers for the Provider’s service;

Periodicity of Performance Fee payments;

How this Provider can be followed (publicly, with a join link, with an agent);

Minimum balance a Follower account has to have in order to follow the Provider.

It is required for a Provider to have at least one Offer to allow Followers to join. Providers can create several Offers to let Followers choose between the joining conditions. Providers can edit their Offers at any time. Providers also can archive their empty Offers to remove them from the list of available Offers. 

Updated: 1 day ago

How to join as provider copytrade Tradingpro?

The step will be divided into few section;

Create the type of account

Become Provider

Create Offer

Internal Transfer funds
  • Create the type of account
  1. Login to your client portal
  2. Navigate to the social trading section at the top of your client portal.
  3. Click "Join as Provider"
  4. Create the type of trading account you would like to use and continue following the next instruction.
  • Become Provider
  1. Create your nickname for copy trade. This name will appear on the provider ratings
  2. Choose the type of account 
  3. Choose your visibility type: "Public" or "Private."
  4. An account password is a trading account password that you create during creating a trading account at step "create type of account"
  • Create Offers
  1. After submitted your for at step two. Syste will appear section "My Providers"
  2. Click View your nickname that you create
  3. Stroll down and click create offer
  4. Create the nickname for offer - performance fee - Interval - public agent fee - minimum balance
  5. NEXT! 
  • Internal Funds
  1. Click at traders menu
  2. At the funds section select "Internal Transfer"
  3. Choose trading account from which account/wallet to copytrade account that you create 
  4. Continue to follow instruction
  5. You are ready to start your journey of copytrade with us

 

Updated: 1 day ago

High Water Mark Basis

The High-Water Mark (HWM) Model serves as the mechanism for determining the performance fees a strategy earns from its followers.

The HWM represents the peak value achieved by the following account when performance fees are applied.This approach guarantees that the strategy provider is not compensated redundantly for identical performance.

Performance fees are only awarded to the strategy provider when there is a generation of new profits for the follower's account. 

The high-water mark ensures that the manager is not compensated with significant amounts for poor performance. 

Performance fee calculation :

Performance fee : Investor profit x performance fee %

For example : $100 x 30% : $30

Performance fee : $30

The Performance Fee is determined by the net profit generated by the copier, employing a High-Water Mark model for calculation. 

Updated: 1 day ago

Where can I find provider listing?

To unveil the list of providers available in your client portal, follow these step-by-step instructions:

  1. Begin by navigating to your client portal and accessing the Social Trading menu.
  2. Within the Social Trading menu, identify and click on the "Providers Ratings" option.
  3. Once you've entered the Providers Ratings section, meticulously select the profile of the provider whose trades you intend to copy.
  4. Click on the "View" button linked to the chosen provider's profile, granting you access to comprehensive information.
  5. Delve further into the provider's profile by scrolling down, allowing you to scrutinize additional details and performance metrics.
  6. To initiate the process of copying the trades from the selected provider, locate and click on the "Copy" button, thereby concluding the procedure. 


Updated: 1 day ago

Which sharing type should I select to follow the provider?

  1. Autoscale: The follower's account copies trades proportionally to the equities of both the Provider's and the Follower's accounts.
  2. Multiply: In this mode, the Follower copies the volume of trades opened by the Provider and multiplies it by a predefined value. To mirror the Provider's volumes precisely, the follower should set the risk ratio to 1.
  3. Sharing Fixed: This option allows the Follower to copy a fixed volume, with the specific volume to be specified.
  4. Lots Proportion: The volumes of copied trades are determined based on the follower account's current Balance or Equity. 
Updated: 1 day ago

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The TradingPro International (PTY) LTD (Registration number 2014​/202132​/07) is a Financial Services Provider authorised and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under the licence number FSP No. 49624. The registered address is at Office 106 1st Floor Pharos House 70 Buckingham Terrace Westville Kwa-Zulu Natal 3630

TradingPro International Limited (Registration number 208079 GBC) is a Global Business Licence under Section 72 of the Financial Services Act 2001 and an Investment Dealer (Full Service Dealer, excluding Underwriting) Licence under Section 29 of the Securities Act 2005 authorised and regulated by Financial Services Commission, Mauritius under license number GB23202513. The registered address is at 3rd Standard Chartered Tower, Cybercity, Ebene 72201, Mauritius.

Information: Clients who are interested in registering must be at least 18 years of age and above to use the Trading Pro service. For traders who want to start trading, one must know and understand the risks involved, if not including possibilities for you to experience losses ahead. One must be cautious when using the currency market. Traders are encouraged to use the margin to assess the level of ones ability.

Risk Warning: Any information or element made for publication purposes, copying, or reproduction shall be obtained only in writing from Trading Pro. Kindly note that forex trading and trading in other leveraged products involve a significant level of risk and are not suitable for all investors. Trading with financial instruments may result in profits as well as losses, and your losses can be greater than your initial invested capital. Before undertaking any such transactions, you should ensure that you fully understand the risks involved and seek independent advice if necessary.

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